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Job description
JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Lead Relocation Project Manager (P4)
Reporting To: Sr. Director, Projects, PDS
Band/Level: P4 - Management
Job Summary
The Lead Relocation Project Manager is a working supervisor responsible for both the direct execution of large-scale relocation projects and the day-to-day leadership of a team of Relocation Project Managers and Move Coordinators. This dual-focused role combines hands-on project management of complex relocations (up to 8,000 + people) with supervisory responsibilities including task assignment, work quality monitoring, performance coaching, and team coordination. The position requires advanced technical knowledge of relocation management, minimum construction background and the ability to ensure team productivity while maintaining your individual project deliveries.
Key Differentiators Working supervisor who spends a significant portion of time performing hands-on relocation project management while leading a team
Provides day-to-day supervision including task assignment, work monitoring, and performance coaching
Focus on immediate work group planning, staffing allocation, and resource management
Administrative and operational focus with accountability for team results
Collaborate with Direct Senior Manager on resolving issues and setting team priorities
Ensures team productivity, service quality, and adherence to policies and procedures
Responsible for both personal project delivery and team performance outcomes
Job Responsibilities
Team Leadership & Supervision (40-50%)
Day-to-Day Team Management: Oversee a team of 3 Relocation Project Managers and/or Move Coordinators
Assign tasks, delegate work, and balance workload across team members
Monitor work progress and check quality at regular intervals
Maintain project schedules and ensure timely delivery of team commitments
Coordinate team activities to meet operational plans and budget parameters
Ensure work is performed as prescribed by policies and procedures to achieve productivity, service, and quality standards
Performance Management & Development: Provide ongoing coaching and feedback to direct report on performance
Conduct performance reviews and support professional development planning
Identify skill gaps and training needs within the team
Mentor less experienced staff on complex project challenges and best practices
Guide team members with constructive feedback on project deliverables
Support career development and advancement of team members
Resource & Workflow Coordination: Plan and forecast staffing needs for upcoming projects
Allocate resources across multiple concurrent relocation projects
Ensure appropriate skill matching for project assignments
Coordinate with other teams and functions to secure necessary support
Resolve resource conflicts and competing priorities
Maintain team utilization rates and productivity metrics
Problem Resolution: Serve as escalation point for team members encountering challenges
Resolve operational problems based on provided guidelines and established procedures
Make decisions within specific guidelines on matters of basic to moderate complexity
Seek guidance from Direct senior management on more complex work assignments
Ensure consistent application of policies and procedures across the team
Project Management & Execution (30-40%)
Direct Project Delivery: Plan, manage, and execute complex relocations of 1,000-5,000+ people as a working manager
Develop comprehensive relocation project plans, schedules, and budgets
Lead cross-functional project teams including IT, facilities, construction, and vendor partners
Serve as primary point of contact for assigned high-profile relocation projects
Manage all aspects of relocation execution including pre-move planning, move day coordination, and post-move support
Ensure compliance with all key performance indicators and quality standards
Quality Assurance: Review and approve project plans developed by team members
Monitor project execution across the team to ensure quality and consistency
Conduct regular check-ins on project status and identify risks
Ensure data accuracy within move management and CAFM systems
Validate that all relocation activities align with documented processes and client requirements
Systems & Process Management: Maintain project files, folders, and documentation standards
Ensure team compliance with project administration and reporting requirements
Drive consistency in project delivery methodologies across the team
Identify and implement process improvements to enhance team efficiency
Client Communication & Relationship Management (10-15%)
Client Interface: Build and maintain relationships with client stakeholders for assigned projects
Communicate project status and team capabilities to clients
Lead client meetings and presentations for team projects
Address client concerns and escalations professionally and promptly
Ensure client satisfaction across all team-managed relocations
Represent the team in client-facing forums and strategic discussions
Vendor & Contractor Coordination: Ensure consistent vendor performance evaluation across projects
Coordinate with multiple service providers on behalf of the team
Review and approve vendor invoices and change orders within authority limits
Administrative & Operational Management (10-15%)
Budget & Financial Oversight: Monitor team project budgets and expenditures
Track financial performance against targets individual projects
Review and approve invoices and expenses within established limits
Identify cost-saving opportunities across team projects
Prepare financial reports and forecasts for management
Reporting & Documentation: Prepare team status reports and performance metrics
Maintain records in compliance with confidentiality requirements
Complete internal reporting and project close-out documentation
Track team hours and utilization rates
Report on key performance indicators to senior management
Policy & Procedure Administration: Work with Direct Manger and update existing policies and procedures
Interpret and adjust policies as circumstances require
Ensure team compliance with JLL and client policies
Provide guidance on policy application in day-to-day situations
Strategic Contribution & Business Development (5-10%) Support goals and priorities for new or revised services and processes
Contribute to business development through client relationship maintenance
Participate in proposals and presentations as needed
Identify opportunities for service improvements and team capability enhancement
Collaborate with senior leaders on strategic planning for the relocation function
Network professionally and represent JLL at industry events
Knowledge, Skills & Abilities
Required Qualifications
Education: Bachelor's degree from an accredited institution in Business, Project Management, Architecture, Engineering, Interior Design, Construction Management, or related field
Experience: 5-7 years of facility, project, or construction-related experience in a Corporate Real Estate environment
Demonstrated experience managing large, complex relocation projects (1,000+ people)
Prior supervisory, team lead, or people management experience required
Background in project management, construction management, or strategic planning
Relevant experience in field of work with proven track record of project delivery
Technical Skills: Advanced Microsoft Excel and Microsoft Office Suite proficiency
Experience with CAFM systems and move management software modules
Strong understanding of architectural drawings, furniture layouts, and space planning concepts
Knowledge of construction and commercial real estate industry practices
Full knowledge of relocation management principles and practices
Leadership & Management Skills: Demonstrated ability to lead, coach, and develop team members
Experience delegating work and monitoring performance
Ability to provide constructive feedback and conduct performance discussions
Skill in conflict resolution and problem-solving with team members
Capability to balance hands-on project work with supervisory responsibilities
Core Competencies: . click apply for full job details
Worksite address
new york, NY, 10282, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.