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Job description
Role: Tools & Transformation Lead – Field Operations
Business Unit:
BPS – Technology / Digital Operations
Location:
US East Coast (New York / New Jersey, WDC, Tampa, Miami, Atlanta or other cities in east coast)
Role Overview
We are seeking a Tools & Transformation Lead to drive end-to-end digital transformation, tooling strategy, and operational excellence across large-scale field operations programs , including Autonomous Vehicle (AV) and global data collection platforms.
This role will be responsible for designing, implementing, and scaling AI-driven tools, analytics platforms, and automation frameworks to enable productivity improvements, cost optimization, and operational scalability across distributed global teams.
The ideal candidate combines field operations expertise, product mindset, and deep exposure to AI/GenAI-led transformation .
Key Responsibilities
Define and execute the tools and platform strategy for large-scale field operations programs (AV / Mapping / Mobility)
Lead the development and deployment of:
Field operations management tools
Workforce planning and scheduling platforms
Fleet tracking and depot management systems
Drive adoption of GenAI, analytics, and automation frameworks across operations
2. Transformation & AI Enablement
Lead AI/GenAI-led transformation initiatives , including:
Productivity optimization
Build and scale LLM-enabled solutions (reporting, insights generation, anomaly detection, etc.)
Drive transition from manual workflows to AI-driven operations
Partner with AI vendors (OpenAI, Google, Anthropic) and internal teams for solution deployment
3. Field Operations Optimization
Bring strong understanding of Autonomous Vehicle / Field Ops ecosystem , including:
Depot operations and expansion strategy
Fleet lifecycle and utilization management
Workforce supply chain (driver/operator hiring, onboarding)
Enable tools for:
CAP planning & capacity modeling (fleet + workforce + demand)
Training cohort planning & deployment readiness tracking
Productivity and performance measurement across regions
4. Data, Analytics & Insights
Establish data-driven decision frameworks across operations:
Predictive analytics for supply-demand matching
Build real-time visibility platforms for leadership and clients
Drive ROI measurement frameworks for transformation initiatives
5. Program & Stakeholder Management
Partner with:
Global delivery teams (India, US, Philippines, etc.)
Client stakeholders (Google, Waymo, Apple-type programs)
Field partner ecosystem
Lead:
Transformation roadmaps
Business reviews (MBRs/QBRs)
Executive reporting and presentations
6. Operational Excellence & Continuous Improvement
Drive standardization and process excellence across geographies
Implement scalable frameworks for global rollouts
Lead productivity improvement initiatives:
Reduce time-to-productivity for new hires
Improve fleet utilization and output efficiency
Ensure delivery against SLA, KPI, and cost targets
Required Qualifications
15+ years of experience in:
Field operations / mobility / logistics / AV programs
Tools transformation / digital transformation roles
Building and scaling operational tools/platforms
AI/GenAI or analytics-driven transformation initiatives
Strong knowledge of:
Field operations (fleet, depot, workforce)
Program management and stakeholder management
Data analytics, dashboards, and performance frameworks
Preferred Skills
Experience with:
Autonomous vehicle operations / mapping programs
GenAI tools, LLM-based solutions, and AI platforms
Workforce planning and optimization tools
Understanding of:
Agentic AI / automation frameworks
AI governance, security, and risk mitigation
Strong product mindset with business impact focus
Ability to operate in high-scale, high-complexity environments
Excellent stakeholder communication and executive presence
High adaptability across time zones and global teams
Passion for innovation, automation, and continuous improvement
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.