About this opportunity
Chick-fil-A lists this Director opportunity in odessa, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Chick-fil-A Odessa is seeking a highly skilled and motivatedDirector to lead our team and ensure an exceptional guest experience. This role is responsible for overseeing daily operations in any area of the restaurant— from order taking to food delivery — ensuring that every guest receives friendly, accurate, and fast service that reflects Chick-fil-A’s commitment to hospitality.
As aDirector, you will set the pace for service excellence, build and develop a strong team, and uphold the highest standards of cleanliness, speed, and customer care.
Position Type: Full-Time
Our Benefits Include:
A positive, team-focused environment where you can impact guests and team members daily
Flexible scheduling (always closed on Sundays)
Hands-on learning directly from an experienced Operator and leadership team
Intentional career development to help you reach professional goals
Scholarship opportunities
Competitive pay
Key Responsibilities
Leadership & Development
Lead, mentor, and develop FOH team members to deliver Chick-fil-A’s signature hospitality.
Foster a culture of teamwork, accountability, and positivity.
Guest Experience Oversight
Ensure fast, accurate, and friendly service across front counter, drive-thru, and dining room operations.
Monitor guest satisfaction metrics and implement improvements to elevate service.
Operational Excellence
Manage daily FOH operations, including cash handling, line flow, and guest interactions.
Maintain high standards for cleanliness, order accuracy, and speed of service.
Collaboration with Kitchen
Partner with BOH leadership to ensure seamless food handoff and order accuracy.
Communicate effectively between FOH and BOH teams to maximize guest satisfaction.
Shift & Staff Management
Ensure FOH shifts are properly staffed and team members are equipped for peak service times.
Quickly resolve service or staffing issues to keep operations running smoothly.
Performance & Efficiency
Track key performance indicators such as order accuracy, speed of service, and guest feedback.
Implement process improvements to increase efficiency and elevate the guest experience.
Training & Mentorship
Train FOH team members in service standards, order accuracy, and guest care.
Develop future FOH leaders through coaching and intentional growth opportunities.
Preferred Qualifications
At least 1 year of proven leadership experience in hospitality, retail, or restaurant management
Strong communication and interpersonal skills with a focus on guest care
Experience leading a team in a high-volume, fast-paced environment
Ability to manage cash handling, order systems, and guest feedback effectively
Strong problem-solving and multitasking abilities
Physically able to stand for long periods and lead during peak shifts
Desired Skills
Passion for hospitality and serving others
Dependability, adaptability, and structure-driven leadership
Ability to inspire and motivate a team toward excellence
Commitment to Chick-fil-A’s values and standards
Note: Most Chick-fil-A® restaurants are independently franchised and operated. All employment decisions, content, and policies are set by the local Operator.
Be available to open or close, work Saturdays. Working around the business needs is a requirement.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Worksite address
odessa, FL, 33556, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.