About this opportunity
eShipping lists this Director of Account Management opportunity in kansas city, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Director of Account Management will lead a group of Account Managers within eShipping’s Account Management team. The Director will develop and maintain a deep understanding of eShipping’s capabilities and growth strategy to develop tactics to ensure delivery of the most appropriate and cost-effective services with the goal of continuously improving retention and growing existing accounts. This leader will help continue building customer relationships while also managing and developing a team of direct reports. This individual will also manage a key account while working closely with internal eShipping support teams to develop and execute the customer strategy. In addition, the Director of Account Management will be tasked with monitoring their team’s KPIs, ensuring progress to overall Account Management goals.
Essential Duties and Responsibilities
Duties include but are not limited to the following:
Manage and develop a diverse team of Account Managers through coaching and feedback for both personal and professional development
Act as executive leader for assigned customers. Provide oversight to all customers to evaluate for and ensure excellent execution. Develop and maintain relationships with executive teams of each top 25 customer and/or other executive sponsor assignments
Achieve and sustain 3-year vision for retention
Accelerate adoption of AI through company authorized A.I. tools.
Support (and lead, when necessary) contract renewal opportunities
Use outstanding communication skills to present to and influence both internal and external key stakeholders
Collaborate with Marketing, Sales, and Solutions teams to ensure the value of services is being effectively communicated
Investigate root causes for attrition, define root cause(s), and align resources for correction and prevention
Support Account Managers through upsell opportunities (with existing accounts) to achieve corporate growth goals
Travel 20% - 40% to regularly attend customer meetings to evaluate customer satisfaction and eShipping performance
Other duties as assigned
Required Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Deep knowledge, through work experience, in supply chain
Ability to lead projects as assigned
Ability to work independently with minimal leadership oversight
Ability to develop team of direct reports and manage the day-to-day performance of direct reports
Excellent customer service, time management, and teambuilding skills
Ability to work effectively in a fast-paced environment
Ability to negotiate and close sales
Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately
Able to utilize sound, independent judgment and make responsible decisions and recommendations
Excellent follow-through and detail orientation
Able to effectively utilize computer programs including Word, Excel, PowerPoint and Transportation Management System
Ability to work with a variety of people and personality types
Flexibility to work extra hours as necessary to meet customer needs
Minimum Education and Experience
Minimum ten years of experience working in the Transportation industry
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Worksite address
kansas city, MO, 64101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.