About this opportunity
Medical Service Company lists this Director of AI-Driven Contact Center Operations opportunity in cleveland, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Medical Service Company in Cleveland seeks a Director, Contact Center Operations to lead revenue cycle contact center functions, drive standardization, and elevate patient experience. The role focuses on implementing AI, virtual agents, and analytics to improve responsiveness, scalability, and compliance across channels.
Ideal candidates will bring extensive leadership experience in contact centers, with a proven track record in process improvement and data-driven decision making.
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Worksite address
cleveland, OH, 44101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.