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athenahealth

Director of AI-Driven Service Experience

boston, MA

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Job description

athenahealth in Boston, MA is seeking a Senior Product Manager to lead the Service Experience zone, steering the strategy for AI-enabled workflows that support Customer Success. You will direct multiple engineering teams, partner with design and engineering leaders, and work with CS, IT, and commercial groups to decide what to build and in what order.

This hybrid role reports to the VP of Product Management, Data and Ecosystem Platform, and emphasizes close customer engagement, rapid iteration,

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Worksite address

boston, MA, 02298, US

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