About this opportunity
Ramp lists this Director of AI-Powered Customer Experience opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Ramp is building an omni-channel CX organization and seeks a Director to lead Phone, Email, and Chat teams within a 24/7 operation. You’ll drive coverage, leadership, and customer experience across channels, partnering with CX Operations, AI, Product, and Engineering to improve workflows and outcomes.
You will develop managers, set clear expectations, and translate strategy into actionable priorities that raise quality, speed, and satisfaction while scaling Ramp’s CX for rapid growth.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.