Director of Aviation Services

Job description

Experience Required

n8–12+ years of progressive leadership in general aviation, including responsibility for at least two of the following: FBO operations, flight training, maintenance/MRO, or aviation marketing/business development.

nMinimum Education Required

nBachelor's degree in aviation management, business administration, or a related field.

nTraining Required/Provided

nProvided

nExpected Start Date

n11/02/2026

nCompensation

n$ / yearly

nHours Per Week

n40

nNumber Of Positions

n1

nJob Description

nPosition Summary:

nThe Director of Aviation Services is responsible for managing the overall operations, customer service, and financial performance of Neptune Aviation’s retail business units, including the FBO, Flight School, Testing Center, GA Maintenance, and Marketing. This role ensures the delivery of high-quality services to aircraft operators, airlines, GA Maintenance customers, passengers, and other stakeholders while maintaining compliance with aviation regulations. The Director will develop and execute a multi-year growth plan while ensuring day-to-day excellence, regulatory adherence, and a strong, proactive safety culture.

nEssential Responsibilities:

nManagement: Plan, direct, and provide management for the retail aviation services divisions.

nOperations Management: Oversee daily operations, including line services, fuel sales, hangar leasing, facility maintenance, GA maintenance operations, airfield and airside programs, ensuring compliance with FAA and TSA regulations.

nStrategic Planning: Continuously evaluate the market for sales and growth opportunities. Develop plans to leverage current capabilities to increase efficiency and sales. Identify and evaluate new capabilities for growth that align with the direction and vision of the company.

nProject Coordination: Manage special research requests, capital improvement projects, contracts, and other aviation initiatives.

nCustomer Relations: Develop and maintain positive relationships with customers, ensuring high levels of satisfaction and repeat business.

nFinancial Oversight: Work with Controller to manage the budget, including forecasting, revenue/expense management, and capital expenditures.

nCompliance: Ensure adherence to federal, state, and local regulations, including environmental and safety standards.

nPersonnel Management: Hire, train, and supervise staff, conducting performance evaluations and fostering professional development and healthy company culture.

nMarketing and Business Development: Oversee marketing strategy, brand positioning, and demand generation for each retail business line (website, digital, events, social, PR). Identify growth opportunities, conduct competitive analysis, and develop marketing strategies to attract new business. Oversee Marketing team to support all marketing initiatives for the company.

nProject Management: Develop and implement procedures and strategies to enhance service delivery, contract obligations, opportunities, and utilization of available resources. Lead and manage projects, from inception to completion, ensuring timely and successful delivery.

nCommunity Engagement: Represent retail aviation services in local and national aviation organizations, promoting company services, and fostering community support.

nRequired Qualifications:

nBachelor's degree in aviation management, business administration, or a related field. Preferred 10 years of experience in general aviation management as well as leading and growing a variety of teams.

n8–12+ years of progressive leadership in general aviation, including responsibility for at least two of the following: FBO operations, flight training, maintenance/MRO, or aviation marketing/business development.

nDemonstrated P&L ownership and multi-site or multi-line leadership experience.

nDeep working knowledge of FAA regulations (Part 61/91/141/43/65/145), TSA security requirements, fuel QC practices, and airport minimum standards.

nExcellent analytical skills (pricing, forecasting, unit economics) and data-driven decision making.

nExceptional people leadership: talent development, change management, and cross-functional collaboration.

nStrong leadership, communication skills, organizational abilities, and project management with an extensive knowledge of aviation regulations and industry standards.

nDesired Qualifications:

nAdvanced degree (MBA, MS Aviation).

nPilot certificate (Private or higher) and/or CFI/CFII.

nA&P certificate.

nExperience with university flight programs, airline pathway partnerships, or workforce development programs.

nAvionics or component repair experience; deicing program management; winter ops in cold-weather environments.

nFamiliarity with enterprise systems (FBO POS, maintenance ERP, learning management, CRM/marketing automation, BI tools).

nAdditional Skills, Ability to:

nManage multiple priorities and projects effectively.

nEstablish and obtain operating goals and objectives.

nFoster collaboration and trust within the aviation services teams along with other departments.

nSolve complex problems and execute decisions.

nDemonstrate excellent interpersonal skills and build strong relationships with customers and staff.

nDevelop and administer budgets in partnership with stakeholders.

nFoster growth mindset along with cultivating self-awareness to mentor and model team development.

nTake personal responsibility for allocated tasks and work with minimal supervision.

nLook for opportunities to innovate.

nPhysical Requirements and Working Conditions:

nStandard office environment with occasional after-hours or weekend work during operational demand.

nOccasional travel to industry events or business meetings.

nRegularly required to stand and walk.

nRequired to sit and use computer and various office equipment for extended periods.

nLift and/or move up to 10lbs and occasionally lift and/or move up to 50lbs.

nAdditional Information:

nThis job description is not intended to be all – inclusive, and the employee will also perform other related duties as assigned by immediate supervisor/management to fulfill job function or as deemed necessary. Neptune Aviation Services Inc. reserves the right to revise or change position responsibilities as the need arises. This description does not establish a written or implied contract of employment.

nIs this a registered apprenticeship?

nFalse

nPlace of Work

nOn-site

nRequisition ID

n01

nJob Type

nFull Time

Worksite address

missoula, MT, 59812, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.