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Job description
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
40
Hours:
8:00 am - 5:00 pm
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation’s Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here:Benefits | CoxHealth
Job Description:
The Director of Business and Consumer Engagement is responsible for the day-to-day leadership, operations and performance of consumer experience and business development teams. This position supports the execution of strategic initiatives designed to enhance consumer experience, strengthen customer relationships, expand business opportunities, and drive organizational growth.
Working under the direction of the Administrative Director of Business and Consumer Engagement, this role leads operational activities across consumer experience and business development functions, ensuring alignment with organizational goals, service excellence standards, and growth objectives. The Director collaborates with operational, clinical, and administrative leaders to improve consumer engagement, remove service barriers, optimize processes, strengthen customer relationships, and support business growth initiatives.
The Director serves as a key leader in fostering a consumer-focused culture while ensuring business development and engagement teams are effectively positioned to meet performance expectations and strategic objectives.
Education
Required:Bachelor’s Degree
Preferred: Master’s Degree
Experience
Required: Minimum of three (3) years of leadership experience in healthcare, business development, consumer experience, customer service, marketing, sales, or a related field
Preferred: Five (5) years of leadership experience in healthcare, business development, consumer experience, or related operational leadership roles
Skills
Ability to establish and maintain professional relationships with physicians, staff, consumers, employers, brokers, payers, and community stakeholders
Strong leadership and team development capabilities
Excellent oral and written communication skills
Strategic and operational planning
Project management and process improvement
Critical thinking and problem-solving
Conflict management and negotiation
Financial stewardship and budget management
Data analysis and performance management
Ability to influence, communicate effectively, and navigate organizational change
Consumer-focused mindset
Relationship building and stakeholder engagement
Innovative thinking and continuous improvement
Ability to develop and execute engagement strategies aligned with organizational goals
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.