Director of Business Development

Job description

Job Description

Company History: To put it simply, we are a customer service company that happens to sell office solutions. In 1995, we started as a Xerox agency called Midwest Document Systems Inc. As we started to expand into other solutions beyond Xerox, we changed our name to Solutions Management Group. Since our beginning, we have been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry. We partner with companies such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, Print Audit, and Papercut. While we are a locally owned company headquartered in Davenport, Iowa, we have been recognized as a leader by global organizations. Through organic growth, we now manage print devices in 35 states and offer life cycle management for technology and workflow automation. Our unparalleled office solutions and service are trusted by clients across various industries including healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education. We help our clients discover the best practices to approach their problems. We believe that each employee contributes to Solutions Management Group’s growth and success. We hope you will take pride in being a member of our team.

Responsibilities

The Director of Business Development is responsible for ensuring excellence customer experiences and all services provided to Solutions Management Group clients are executed to the SMG standard. Works with new and existing clients to create a shared vision, inspire collaboration, and drive change. They will be responsible for managing multiple large projects and discovering potential obstacles. This position will work with all members of the company to create solutions to fit customer needs. In addition, they are responsible for developing the sales goals, assisting with existing and prospective clients through SMG's proprietary assessment and sales cycle, and oversee the proposals and contracts of new and existing clients. This role also has the responsibility of maintaining client satisfaction on new accounts.

Job Functions

Provides excellent customer service to all Solutions Management Group staff and clients

Fosters a company culture that cultivates a high level of customer service

Participates in the hiring/training, developing for Business Development employees

Conducts performance reviews for Business Development employees

Acts as a key partner for the decision making/strategic planning for the Executive Leadership team

Participates as a primary resource in the training/developing of all Solutions Management employees

Provides Departments with tools and resources to learn new and expand their skills

Collaborates with top client's C-suite to ensure their needs are met

Solves problems for planned and unplanned situations

Oversees the life cycle management of technology equipment for SMG clients

Develops and maintains a strong relationship with our client's decision maker

Ensures sound judgement with multiple operation budgets to maintain budgets expenses and manage profitable business units

Advises on order fulfillment, services provided to SMG clients, vendor relationships, and new client proposals

Builds vision, goals, and execution plan for business development team, in conjunction with the President

Assists with and approves proposals and contract for new and existing SMG clients

Completes forecasts on a regular basis for staff and President

Collaborates with Client Relations and Marketing Manager to improve marketing materials and expand the company's marketing presence in all territories

Stays on top of industry trends to identify potential opportunities for company growth

Makes critical decisions based on both the client and SMG

Qualifications

Employee must be able to execute strong customer service skills

Employee must be able to build relationships with clients

Previous management experience is required

Strong communication; verbal and written

Must be willing to travel up to 50 percent of the time

Proficiency with Microsoft Office Suite

Business or IT Degree is required

Benefits

Health, Dental, and Vision insurance

Paid premiums for Short Term Disability/Long Term Disability Insurance

Paid $10,000 Life Insurance policy

Section 125 Flex Spending Account

401(K) Retirement Plan

Vacation Pay

Paid Time Off

Holiday Pay

Employee Assistance Program

Solutions Management Group is an Equal Opportunity Employer.

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Worksite address

davenport, IA, 52800, US

Who can apply

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