Director of Business Development

Job description

At Moments Hospice, we never want our staff to have to stress about their commute. That's why our winning compensation package includes a fleet car benefit option with gas and insurance covered. Enjoy a vehicle for both business and personal use at a minimal cost to you. We fuel more than just your career when you join our team

Why Join Moments Hospice?

Lead a compassionate team at Moments Hospice and make a meaningful difference in the lives of patients and families facing end-of-life journeys. The Director of Business Development drives performance of all aspects of business development and marketing efforts for assigned Market under the direction of the Regional Director of Business Development (RDBD) and supports Moments Hospice’s Mission of “Changing the Hospice Experience One Moment at a Time” by overseeing revenue, referrals and admissions, patient census, and growth strategies for Moments Hospice.

Responsibilities:

Directs all Business Development and Marketing activities in Assigned Region – Develops and Implements Programs focused on growth of hospice revenue, patient census, and partnering opportunities. Develops and implements strategic sales plan under the RDBD

Contributes to developing overall marketing plan and budget and managing implementation

Develops and implements plans for vacancy coverage of sales territories

Works with internal stakeholders to develop business development activities that align with operational and clinical goals

Accompanies the Region’s Operations Directors, Clinical Managers/Directors, and/or Business Development staff in customer calls, program/project implementations, and service recovery

Maximizes all opportunities in the process of closing a referral resulting in market share growth

Tracks and analyzes market and performance trends of the Business Development Teams to identify and proactively capitalize areas of opportunity and improve upon weaknesses

Maintain all sales and marketing guidelines, policies, and procedures

Foster internal relationships between Business Development, Clinical and Operational teams to enhance teamwork and generate referral relationships

Identifies and builds effective centers of influence, networking with hospitals, skilled nursing facilities, assisted living facilities, independent senior buildings, physicians, community organizations, and other professionals to maximize revenue

Creates and implements mechanisms for reporting sales strategy and progress to leadership team

Promotes relationship building, sales, and marketing efforts through public speaking engagements

Represents the organization in targeted local and state professional organizations, conferences, trade shows, and other activities

Fosters, develops and maintains positive and effective relationships with the media, community leaders, churches, and other potential referral sources, along with traditional referral sources

Identifies and facilitates implementation of marketing-related events for assigned Region, both internal and external, such as health fairs and other community events on a regular basis to foster positive community relations and to provide service to the geriatric community.

Oversees assigned Business Development teams, Provides support, training and technical assistance to Business Development Teams Hospice Care Consultants, toward the achievement of customer satisfaction, revenue growth, and long-term account goals, in line with company core mission and values. Manages the training process for business development teams, including Hospice Care Consultants, Liaisons, Managers, and/or Directors

Directs and coaches Business Development team members throughout the assigned market to meet or exceed their sales goals, including their activity, conversion, admission and sales growth goals

Defines, establishes and promotes performance expectations for direct reports to understand and demonstrate excellence through high quality and consistent performance

Creates training programs and teaches a repeatable, successful sales process to all Business Development Teams, through needs-based selling techniques to include creative lead follow-up, advancement of sales, and handling objections.

Directs and oversees the regional and local teams to consistently use the customer relationship and marketing information system (CRM) to document, develop and maximize use of the database

Lead accountability of Business Development Teams by providing tools and following through on expected results and maintaining all policies, procedures and protocols

Continually analyzes accounts and markets to determine changing sales potential, ensuring Business Development Teams are adapting to meet the needs of these changes

Creates positive culture of growth and development on sales team for the purposes of retention

Provides overall support to operations as it pertains to Business Development, Region goals and overall company goals. Contributes to the development of annual sales plan forecasting and overall business plans of assigned region with the RDBD and RDCO for the Region.

Understands and conveys clearly the services and programs that Moments Hospice offers and consultatively engages and makes recommendations to prospects and customers

Identifies areas where cross functional team members can partner to enhance the overall business development process through solution-based approach

Provides support and training on customer service in alignment with Moments values

Participates in each branch’s strategic planning, for the purpose of aligning sales and marketing with overall branch goals

Ensures referral to admission process is being followed and implemented by all teams

Maintains all Moments Hospice Policies and Protocols

All other duties as assigned.

Benefits:

Competitive salary

Company car with fuel and insurance covered

Comprehensive health, dental, and vision insurance

Flexible scheduling options

Generous PTO accruing immediately, plus additional sick leave

401(k) with company matching

$100,000 - $140,000 a year

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Worksite address

milwaukee, WI, 53244, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.