About this opportunity
Arco Ltd lists this Director of Business Development Operations opportunity in cincinnati, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ABOUT YOU
ARCO is a national design/build construction company delivering complex commercial and industrial facilities across a wide range of product types, including distribution, cold storage, food and beverage, manufacturing, life sciences, multifamily, sports, and data centers. Projects average $15–25M, with many exceeding $100M and select projects reaching up to $1B.
As our growth has outpaced our systems, we are looking for a NationalDirector of Business Development Operations to standardize and scale how business development operates across the organization. Sitting between Business Development Executives and all other BDs, this is a senior, non-selling leadership role responsible for building the operating system behind business development.
A DAY IN THE LIFE
Primary Objectives of the Role
Establish a consistent national business development operating model
Create clear KPIs, dashboards, and performance standards
Drive CRM discipline and data integrity
Professionalize training, SOPs, and BD onboarding
Provide executives with reliable pipeline visibility and forecasting
Business Development Strategy & Governance
Translate growth objectives into measurable operating standards
Define, document, and maintain the national business development process
Establish standardized go/no-go decision frameworks
Align pursuit strategy with company risk profile and capacity
KPIs, Analytics & Performance Management
Define KPIs across activity, pipeline health, win rates, & forecasting accuracy
Own dashboard development for Business Development Managers, leadership, and executives
Lead structured pipeline and forecast review cadences
Ensure data-driven decision making, not anecdotal reporting
CRM Ownership
Own CRM structure, rules, required fields, and stage definitions
Ensure consistent pipeline structure across regions
Drive adoption and hygiene without administrative burden
Partner with IT or vendors on CRM enhancements
BD Enablement, Training & SOPs
Build and maintain a comprehensive Business Development Playbook
Create SOPs for qualification, pursuits, handoff, and forecasting
Design onboarding and ongoing training programs
Capture and scale best practices nationally
Cross-Functional Alignment
Align business development with preconstruction, estimating, operations, and finance
Improve handoffs to precon and execution
Ensure early risk identification and leadership engagement
NECESSARY QUALIFICATIONS
10+ years\' experience in Business Development Operations, Commercial Operations, or Revenue Operations
Experience in design/build construction, EPC, and/or construction sales training preferred
Demonstrated success building scalable Business Development systems
Strong CRM expertise
Strong skills in other tools, including ZoomInfo, CoStar, REM, LinkedIn Navigator, AI, etc.
Leadership presence and strong change-management skills
MAKE YOUR MOVE
ARCO is a premier, full-service design-build general contractor with more than 30 years of experience providing clients with complete project delivery nationwide. With over 6,000 projects completed coast to coast, we pride ourselves on offering the best, most cost-effective, single source, turnkey solutions and adding value to every project. Because we believe in creating opportunities for individual success among our associates, ARCO is a 100% associate-owned company. Through our Employee Stock Ownership Plan (ESOP), each associate holds a stake in the company, placing the benefits of our success directly in the hands of those who drive it.
ARCO is consistently recognized as a top workplace in multiple markets nationwide and is ranked by Engineering News-Record as a top ten design-build firm and the largest domestic builder of distribution and warehouse space.
ARCO does not accept unsolicited resumes from third-party agencies or individual recruiters without prior approval from the Talent Acquisition team. Any unsolicited resumes, including those sent directly to hiring managers or other employees, become ARCO property, and no fees will be paid for any placement resulting from the receipt of an unsolicited resume. Any candidate information submitted will be considered as a referral to ARCO without a fee. Agencies must have a fully executed vendor agreement with ARCO as well as written approval to submit candidates from the ARCO TA Manager for the specific position before submitting candidates.
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LEGAL DISCLAIMER
EOE, including disability/vets
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Worksite address
cincinnati, OH, 45208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.