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Job description
Position Summary
The Director, Charter Operations and Sales Management, is responsible for the day-to-day leadership, administration, performance, and continuous improvement of Jet Aviation's Charter Operations and Charter Sales functions.
This position combines the operational leadership responsibilities of Charter Operations with the commercial, customer, and sales leadership responsibilities of the Charter Sales. The Director will lead an integrated organization responsible for charter operations, charter sales, fleet optimization, customer relationships, trip coordination, and related support activities.
The Director will ensure that Charter Sales and Charter Operations work together effectively to deliver safe, compliant, efficient, commercially sound, and high-touch charter services. The role will be responsible for translating strategic priorities into clear team expectations, disciplined processes, measurable performance, and consistent execution.
A significant component of this position is leading the continued evolution of the department’s culture and operating model. The Director will strengthen accountability, communication, collaboration, leadership capability, employee engagement, and performance while preserving effective existing practices. The role will also identify and implement opportunities for growth, operational improvement, customer retention, revenue development, and increased organizational scalability.
The Director, Charter Operations and Sales management, reports to the Senior Director, Trip and Charter Services. The VP of Business Development retains ownership of charter sales goals, sales metrics, and sales KPIs. The Director is responsible for the day-to-day leadership, execution, coaching, and management of the sales team and for ensuring that sales activity is aligned with operational capability and customer requirements.
Minimum Requirements
At least 10 years of progressive experience in charter operations, business aviation, charter sales, aircraft management, aviation services, transportation, or a related field.
Demonstrated experience leading both operational and commercial activities within an aviation or customer-focused service environment.
Experience managing mixed-level teams of professionals, managers, leads, and sales personnel.
Proven experience setting standards, maintaining operating guidelines, managing performance, and implementing business plans.
Thorough knowledge of aviation charter sales processes, customer service, operational coordination, scheduling, pricing, and commercial drivers.
Demonstrated experience managing client relationships, customer escalations, vendor relationships, and cross-functional business partnerships.
Experience working in a matrix organization and influencing stakeholders without direct authority.
Demonstrated experience leading organizational change, culture evolution, process improvement, or performance transformation.
Strong understanding of budgeting, forecasting, pricing, yield, revenue integrity, and financial performance.
Ability to read, write, and communicate fluently in English.
Ability to communicate issues, business implications, risks, and resolutions accurately and succinctly to diverse internal and external stakeholders.
Ability to calculate figures and amounts such as discounts, percentages, commissions, pricing adjustments, and other commercial measures.
Must be autonomous, organized, and detail oriented, with the ability to make sound decisions in a dynamic operating environment.
Demonstrated interpersonal skills and the ability to establish rapport with internal customers, clients, vendors, and cross-functional partners.
Desired Characteristics
Bachelor's degree in aviation management, business administration, sales, operations, finance, or a relevant aviation experience.
Strong project management, strategic planning, and change management experience.
Advanced knowledge of the business aviation, charter, and competitive landscape.
Strong knowledge of economic and commercial drivers and their implications for company performance.
Demonstrated experience with KPI-driven management of a major function, region, or complex department.
Strong sales leadership and commercial development capabilities.
Strong analytical skills and the ability to translate operational, customer, market, fleet, and financial data into actionable priorities.
Demonstrated ability to improve culture, accountability, communication, and performance within an established organization.
Experience implementing systems, technology, process improvements, or business transformations.
Extraordinary customer focus and a demonstrated commitment to high-touch service excellence.
Strong communication, influencing, negotiation, and presentation skills.
Ability to lead through ambiguity, competing priorities, operational disruption, and organizational change.
Strong personal values corresponding with Jet Aviation values of Trust, Honesty, Alignment, and Transparency.
Ability to develop strong teams, coach leaders, and create a culture of accountability, collaboration, and continuous improvement.
Main Responsibilities
Lead the continued evolution of the Charter Operations and Sales organization to support growth, improved performance, stronger customer relationships, and greater operational consistency.
Establish a high-performance culture built on accountability, collaboration, transparency, service excellence, continuous improvement, and respect.
Assess existing structures, processes, behaviors, communication practices, and performance standards to identify what should be preserved, improved, or changed.
Clearly communicate the department’s vision, priorities, standards, responsibilities, and expected behaviors.
Create an environment in which employees understand how their work contributes to customer satisfaction, operational reliability, commercial performance, and the broader Jet Aviation business.
Address inconsistent performance, communication gaps, siloed decision-making, process weaknesses, and behaviors that are inconsistent with Jet Aviation’s values.
Lead change in a manner that builds trust, maintains employee engagement, and recognises the contributions of existing employees and leaders.
Establish consistent leadership practices across Charter Operations, Charter Sales, Trip Scheduling, and Client Services.
Use employee feedback, customer feedback, performance data, operational trends, and business results to identify opportunities for organizational improvement.
Develop and execute a culture and organizational evolution plan with defined priorities, milestones, ownership, and measures of success.
Promote Jet Aviation’s values of Trust, Honesty, Alignment, and Transparency in all leadership decisions, employee interactions, customer relationships, and business activities.
Improve aircraft utilization, commercial opportunity identification, schedule efficiency, and operational reliability.
Main Responsibilities Cont.
Develop clear accountability, communication, decision rights, and performance expectations across the department.
Implement culture change and organizational evolution initiatives.
Improve employee engagement, leadership capability, retention, collaboration, and development.
Develop process to reduce service failures, process inefficiencies, revenue risk, scheduling conflicts, customer complaints, and cross-functional issues.
Promote Jet Aviation’s capabilities to customers, brokers, channel partners, and other external stakeholders.
Represent Jet Aviation at appropriate customer meetings, trade association events, industry forums, and business development activities
Establish effective communication and operating routines among Charter Sales, Charter Operations, Fleet Optimization, Trip Scheduling, Flight Operations,
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Worksite address
scottsdale, AZ, 85261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.