About this opportunity
Northern Pines Mental Health Center lists this Director of Client Access Services opportunity in brainerd, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job DetailsJob Location: Brainerd Outpatient - Brainerd, MN 56401Position Type: Full TimeSalary Range: $58,000.00 - $70,000.00 HourlyNorthern Pines Mental Health Center is proud to offer competitive wages and an exceptional benefits package!
Essential Functions
Fill in for Client Access Specialists as needed. The Director of Client Access must be able to complete all essential functions of the Client Access Specialist position, inclusive of Mental Health Urgent Care CAS staff and Crisis Line coverage.
Fill in for Call Center as needed. The Director of Client Access must be able to complete all essential functions of the Call Center position
Ensure the full intake and referral processes is followed by all NPMHC supportive roles, regardless of their program, meeting the expectations set out by regulations, CCBHC, and NPMHC standards
Patient initial and ongoing registration: Ensure that all supportive roles at NPMHC complete screeners, consents, necessary paperwork in the expected timeframes
Ensure accurate and up-to-date insurance for all clients are in place before each service is rendered, which would additionally include providing MNsure Navigation and working with clients to complete financial assistance applications if appropriate, calling on benefits and eligibility, handling Good Faith Estimates in the timeline given by the No Suprises ACT, and that preauthorization’s are received, processed, and entered into the electronic health record (EHR) prior to services occurring
Ensure all necessary services and programs receive reminder calls for services
Monitor and maintain all necessary client-facing staff schedules in the EHR for staff to increase efficiency and productivity of each staff, administered by the Client Access Specialists and Call Center
Manage employment of supportive positions including but not limited to: screen applicants, hiring, conduct reviews, approve time in payroll system, address employee concerns, and take corrective action when necessary
Coordinate and lead team meetings for all supportive staff at NPMHC
Assist with billing inquiries from clients as presented with questions from Client Access Specialists, triaging to the Finance Office as necessary
Provide training to staff, both at hire and ongoing, routinely monitoring processes to ensure they are accurate, complete, and following NPMHC policies, procedures, guides, and forms
Provide ongoing, in-person supervision to Client Access and Call Center positions in each clinic and Call Center. This will require regular travel throughout our service region
Oversee client-facing spaces including but not limited to: site cleanliness and overall appearance, free from clutter and debris, representing as presentable in a professional clinical setting
Qualifications
High School Diploma or approved equivalent combination of education and experience
Minimum of two years’ experience in a support specialist/ receptionist role
Travel is a function of this position; a valid driver's license is required
Associate’s degree in medical administration or equivalent field; Minimum of two years’ experience in a supervisory role; Experience working in the medical and/ or mental health field are all preferred
Compensation & Benefits
A wage range of $58,000 - $70,000 annually
Health, Dental, Disability and Life insurance with other additional voluntary options for spousal life,short term disability, accident, hospital indemnity and critical illness plans
Health Savings account with employer contribution
401K with employer match
Generous paid time off (1st - 3rdyear, full-time employees earn 19 days/152 hours per year. Increases with longevity!)
Nine holidays observed per year as follows: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve Day, Christmas Day and a Weather Float Day.
Supportive of time off for a healthy work/life balance
Bereavement Pay
Travel reimbursement
Northern Pines Mental Health Center is an affirmative Action/ Equal Opportunity Employer.
Keywords: Mental health, behavioral health, administrative, leader, leadership, director, manager, administrative leader, administrative director, client access, patient access, client access specialist, Non-profit,Minnesota Qualifications
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.