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Job description
"Alpha School students, on average, experience 2.4 to 2.6 times the academic growth of traditional school students"
Forbes
Alpha is hiring.
On-site in San Francisco or San Rafael, California. W-2 employee. $250,000 per year. Relocation assistance available.
Most schools have someone whose job is keeping parents happy. Alpha needs a Director of Client Relations parents trust, including when the answer is no.
You will own the family relationship and partner closely with the Guides who mentor students. You will listen carefully, make firm decisions, protect Alpha's educational model, and keep trust intact through difficult moments.
Your growth ownership will depend on the campus phase. At a launch or under-enrolled campus, you will help build local demand and follow prospective families through enrollment. At a mature campus with admissions support, you will focus on retention, referrals, advocacy, and community depth.
Alpha students complete core academics in two hours a day using AI-powered apps, then spend the rest of the day on public speaking, critical thinking, and real-world projects. This role requires practical AI fluency, sound judgment, and the confidence to explain an unconventional model to sophisticated families.
What You Will Be Doing
Own the relationship with every family on campus and lead difficult conversations from diagnosis through a clear decision and follow-through
Operate as the parent-facing co-leader alongside Guides, align before and after sensitive conversations, and protect their authority with students
Make timely calls in ambiguous student and family situations while escalating child-safety, legal, or high-risk matters through the correct path
Build campus traditions, parent networks, and local partnerships with a defined retention, advocacy, referral, or growth outcome
Own the growth contribution your campus phase requires, including local demand and admissions follow-through at a launch or under-enrolled campus
What You Won’t Be Doing
Passing family concerns to someone else instead of owning the decision and follow-through
Keeping the peace by saying yes, weakening a standard, or changing Alpha's model
Escalating every ambiguous situation to avoid making an accountable call
Taking over instructional decisions from Guides or leaving them to absorb parent issues you should resolve
Running routine school administration, generic events, or one-way communications without a clear campus outcome
Director Of Client Relations Key Responsibilities
Build a campus where families stay, Guides feel supported, and hard decisions are made quickly and credibly. Own family trust and retention, parent-facing partnership with Guides, campus community leadership, and the growth contribution required by the campus's current phase.
Basic Requirements
Live within commuting distance of San Francisco or San Rafael, or be ready to relocate within 60 days of an offer
Legally authorized to work in the U.S. without sponsorship
Available on-site full-time, including early mornings, late afternoons, evening events, and occasional weekends
5+ years personally owning ongoing, high-trust relationships with families, clients, donors, members, or community stakeholders
A specific record of listening, upholding a difficult or unwelcome decision, adapting when new information emerged, and preserving trust or achieving a measurable resolution
Independent ownership of an ambiguous relationship, community, program, or growth outcome from problem identification through execution and follow-through
Clear, concise communication and sound judgment with affluent or otherwise high-expectation families
Willingness to own school growth and admissions follow-through when the campus phase requires it
Hands-on daily use of AI tools and genuine conviction about AI-powered education
Benefits and other compensation: health coverage, life and disability insurance, voluntary benefits, tax-advantaged accounts, a 401(k), paid time off, parental leave, and a one-time relocation allowance.
Nice-to-have Requirements
An established network in San Francisco, Marin County, private schools, civic groups, business, faith, or local community organizations
Private or independent school experience with family retention and community outcomes
Experience partnering with educators or other professionals while independently owning the family relationship
A launch or early-stage assignment where you built local demand and converted it into committed families
A track record of creating community experiences that strengthened belonging, referrals, advocacy, or retention
Startup or early-stage experience where you built systems and stayed effective as priorities changed
About Alpha
Join the team building school around student growth
Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills.
Roles with real student impact:
Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members.
Education work that pays like it matters:
Alpha offers six-figure roles for people ready to help build a radically better school experience.
A culture built for builders:
Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it.
Alpha is where you can do the most meaningful work of your career.
Working with us
This is a full-time, W2 employee position with immediate access to benefits ( All roles are year-long positions. The compensation level for this role is $250,000 USD/year. The payment period is weekly. Consult for more details on this topic.
Crossover Job Code: LJ-5843-US-SanFranc-DirectorofClie
#J-18808-Ljbffr
Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.