Director of Client Relations

Job description

Director of Client Relations (aka Director of Sales)

Location: Charlotte, NC

Sales Territory: Local radius

Full-time|BaseSalary+Bonus|ComprehensiveBenefits|ExceptionalCulture

Salary range and comp: 100 - 130k + bonus + perks

At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we’re looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role—it’s about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We’re looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way. You know how to lead in every setting from boardrooms to BBQs, ballgames to cold call walk-ins, and you make clients feel like partners and teams feel unstoppable. If that’s your style, you’ll fit right in at Ernest.

What You'll Do:

LeadandDevelopaTerritorySalesTeam

MotivateandmanageateamofB2BClientRelationshipManagers(akaoutsidesalesreps)

Driveperformance,accountability,andprofessionaldevelopment

Coachyourteaminsalesstrategies,tools,andaccountplanning

Leadmonthlysalesmeetingsandconductregularreviewstokeepgoalsontrack

ActastheTerritory’sSalesLeaderandBrandAmbassador

Serve as the go-to sales leader for your region, internally and externally

Buildauthentic,lastingrelationshipswithbusinessclients

RepresentErnestatappreciationevents,sportsoutings,andclientmeetings

Partnerwithsupplierrepstodrivevalueandstrengthenrelationships

DriveNewBusinessandGrowExistingAccounts

GuideandsupportyourClientRelationshipManagersastheyhuntfornewbusinessandgrowkeyaccounts

Equipyourteamtouncoverclientneeds,delivercustomizedsolutions,andbuildlong-termloyalty

CoachCRMstodeepenaccountpenetrationandmaximizeGTMgrowthacrosstheirportfolios

Beastrategicpartnerinremovingroadblocks,navigatingclientchallenges,andensuringsuccessfuloutcomes

LeadwithOperationalExcellence

Createandexecuteayearlybusinessplanfocusedonprofitablegrowth

Recommendprocessimprovementstoelevatethesalesfunction

Supportcompanypoliciesrelatedtocredit,collections,pricing,andmore

Approvepricingdeviationsandoverseesalespromotions,campaigns,andcontests

WhatYouBring

ProvenB2Boutsidesalessuccess

ExperiencemanagingandgrowinganoutsideB2Bsaleteam

Strongleadership,communication,andcoachingabilities

Trackrecordofstrategicthinkingandoperationalexecution

Confidence in building rapport at all levels from clients to colleagues

Valid driver’s licenseandacleandrivingrecord

Industry experience not required, we hire for potential and performance

WhyErnest?

We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.

Let’s build something great together!

Wanna see what makes us awesome? Hit play on our latest videos:

NewestCompanyVideowithKeanuReeves!

WatchusmakeacardboardskateboardwithTonyHawk!

Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!

#J-18808-Ljbffr

Worksite address

charlotte, NC, 28245, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.