This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
The Director of Client Services – Education Portfolio leads a multi-account portfolio of higher-education facilities services in the Greater Atlanta area. This role directs Operations and Facility Managers across multiple campuses to deliver integrated hard services (MEP/building maintenance, HVAC/electrical/plumbing, energy/asset management) and soft services (custodial/EVS, grounds/landscaping, office services). The Director owns portfolio-level P&L, drives client advocacy and growth in partnership with Business Development, and collaborates with Finance, HR, Safety, and other functional partners to achieve service, financial, and customer outcomes.
Responsibilities
Own day-to-day performance for a multi-campus portfolio in higher education; set strategy and give direction to Facilities Management staff (Building Maintenance/MEP, Custodial, Office Services, Grounds/Landscaping).
Build and present an annual Portfolio Business Plan covering revenue, retention/upsell, service innovation, staffing, capital/opex, risk, and technology adoption (CMMS/IoT, dashboards).
Monitor portfolio productivity and SLA achievement; conduct routine campus inspections and operational audits; lead corrective action plans.
Ensure adherence to company and client policies (compliance, risk, EHS, union agreements as applicable).
Utilize key technology applications (e.g., CMMS/asset management, workforce management, BI dashboards) to drive data-guided decision-making and transparency.
Client Advocacy & Business Development
Serve as customer advocate for the Education segment—lead executive reviews, satisfaction assessments, and roadmap sessions across campus stakeholders (Facilities, Finance, Housing/Residence Life, Athletics, Research).
Partner with Business Development on retention and expansion: pipeline reviews, solution design, pricing/costing inputs, and executive presentations for bid/re-bid proposals.
Source referrals and market intelligence within the Greater Atlanta higher-ed community; support regional marketing/brand activities consistent with company identity.
Own the portfolio P&L; run monthly financial cadence (dashboard, variance, AR, forecast) and implement margin/working-capital improvements.
Prepare/evaluate monthly, quarterly, and annual budgets; present strategies and follow-up results to senior leadership.
Review engineering/costing models and life-cycle analyses for new/expanded scope (MEP, capital projects, energy programs).
Human Resources (Team Building & Succession)
Recruit, select, and develop Operations/Facility Managers and Area Managers in partnership with HR; build bench strength and succession plans for the portfolio.
Lead performance management (goals, reviews, development plans); maintain contingency plans for new accounts, growth, and attrition.
Ensure compliance with Federal/State and Company guidelines for hiring and workforce practices; support labor-relations matters where applicable.
Safety (Culture & Outcomes)
Champion a culture of safety across all campuses; implement portfolio EHS programs, training, and review boards; track leading/lagging indicators.
Oversee Workers’ Compensation activity and risk mitigation in partnership with Corporate Safety/Risk.
Other
Execute special assignments and strategic initiatives at the VP’s direction.
Represent the Education business in local industry forums and campus partner meetings.
Required Qualifications
7–10+ years of leadership in 3rd-party facility services (outsourced FM/IFM), with direct accountability for a portfolio of multiple accounts (multi-campus or multi-site); single-account leadership alone is not sufficient.
Higher-education facilities experience spanning hard and soft services (e.g., MEP/building maintenance/HVAC/electrical/plumbing/asset & energy management; custodial/EVS; grounds/landscaping; office services). Food/dining services experience will not be considered.
Demonstrated P&L ownership and financial acumen: budgeting, forecasting, AR, margin improvement, cost modeling.
Proven client-facing leadership: executive reviews, service roadmap creation, upsell/retention, proposal participation.
Strong people leadership: hiring, coaching, performance management, succession planning for operations teams.
Safety leadership across multiple sites: program deployment, training, incident prevention/response.
Based in the Greater Atlanta area with ability to travel locally across metro campuses (and occasional regional travel as needed).
Preferred
Bachelor’s degree (Facilities/Engineering, Business, or related field) or equivalent experience.
Certifications: IFMA CFM, APPA CEFP, OSHA 30, LEED credential, or similar.
Experience with CMMS/asset platforms (e.g., Maximo, TMA, eMaint, Corrigo), workforce/quality tools, and BI dashboards.
Exposure to union environments and labor-relations processes in custodial/maintenance contexts.
Seniority level
Director
Employment type
Full-time
Job function
Business Development and Management
Industries
Facilities Services
#J-18808-Ljbffr
Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.