About this opportunity
Onward Search lists this Director of Client Services (eCommerce Agency) [84226] opportunity in new york city (brooklyn), New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
The Director of Client Services will own a portfolio of strategic client relationships , serving as the primary business partner responsible for account growth , executive stakeholder engagement, and long-term partnership development . This role requires deep expertise in eCommerce , digital commerce strategy , and software delivery , with the ability to advise senior leaders, identify growth opportunities, and translate business objectives into actionable consulting and product engagements.
Type: Direct Hire / Perm
Schedule: Regular Day Hours, some meetings / events could be after hours
Travel: Up to 50%
Salary:
$155,000 - $175,000
Director of Client Services Requirements
6+ years of experience in eCommerce , commerce strategy , digital product consulting , or senior account leadership within a technology or digital product environment.
Deep understanding of commerce platforms , purchase journeys, conversion optimization, customer experience, and business growth drivers.
Proven ability to build relationships with VP-level and Director-level stakeholders and influence strategic business decisions.
Experience developing account growth strategies, identifying expansion opportunities, and driving revenue within existing client relationships.
Strong business acumen with experience discussing budgets , pricing , contracts , and investment decisions with clients.
Ability to translate complex business goals into clearly defined projects, engagements, and delivery plans.
Strong understanding of software development, eCommerce, digital product delivery, and technology roadmaps .
Excellent communication, presentation, negotiation, and stakeholder management skills.
Bachelor's degree in Business, Marketing, or a related field.
Director of Client Services Duties
Own and grow a portfolio of strategic client accounts through relationship development, account planning, and opportunity identification.
Build trusted relationships with senior client stakeholders and serve as a strategic advisor on commerce and digital product initiatives.
Identify new business opportunities, expansion areas, organizational changes, and market developments that create growth potential.
Lead client business reviews, strategic discussions, account planning sessions, and proposal development efforts.
Partner with internal product and delivery teams to align client objectives with execution strategies and project opportunities.
Translate client goals, challenges, and priorities into scoped engagements and actionable statements of work.
Support revenue forecasting, pipeline visibility, account planning, and business development activities.
Manage contract renewals, extensions, change requests, scope discussions, pricing conversations, and commercial negotiations.
Coordinate stakeholder engagement across client organizations to strengthen relationships and expand organizational influence.
Monitor account health, budget utilization, client satisfaction, and potential risks while ensuring proactive communication and resolution.
Serve as a liaison between executive stakeholders and delivery teams, ensuring business priorities and delivery realities remain aligned.
Present industry insights, market trends, and commerce best practices to help clients make informed strategic decisions.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.