About this opportunity
#twiceasnice Recruiting lists this Director of Client Services [Hybrid; 7+ yrs of CX exp. req; $100-140K+] opportunity in toledo, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Our client, a leader in the customer experience services industry, is seeking a Director of Client Services to lead their Client Services team. This executive role is responsible for ensuring top-tier service delivery, exceptional client satisfaction, and strong team performance. You’ll mentor a small but highly tenured team of Client Service Managers (3), streamline and elevate internal processes, drive revenue growth, and lead innovation efforts—especially through the integration of AI and emerging technologies. The ideal candidate is a humble, hands-on servant leader who isn't afraid to roll up their sleeves and dive into the details. You’ll directly manage and nurture relationships with high-profile Fortune 1000 clients, ensuring they feel prioritized, supported, and valued. This is a rare opportunity to help shape the future of a growing company, lead high-impact client relationships, and be recognized with strong performance-based compensation.
Base pay range
$100,000.00/yr - $140,000.00/yr
Salary: $100,000 - $140,000 + Quarterly Bonus (1st yr OTE: $120-160K+)
Job Type: Full-Time
Typical Hours: Mon-Fri; 40-45hrs/wk.; Hybrid-Remote (in office on Wednesdays only)
Travel: Less than 10%; mostly domestic conferences (air travel, couple overnight stays)
Start Date: ASAP
Sponsorship is not available
Responsibilities
Lead, coach, and develop a high-performing team of Client Service Managers
Ensure KPIs are met across revenue, retention, satisfaction, and response times
Strengthen client relationships and identify growth opportunities
Collaborate with Sales, Insights, and Field Ops for smooth onboarding and execution
Implement scalable processes and explore AI to enhance efficiency and service
Analyze client data to uncover insights and prove ROI
Attend client meetings and industry events
Qualifications
Minimum of 7 years’ leadership experience in client services, ideally within customer experience or insights, required
Demonstrated success in building, leading, and inspiring high-performing teams required
Exceptional executive presence with outstanding communication, presentation, and analytical abilities required
Highly tech-savvy, with hands-on familiarity using AI tools and modern platforms required
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Market Research
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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Worksite address
toledo, OH, 43614, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.