About this opportunity
Devotion lists this Director of Client Services opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We’re hiring a Director to own and scale creator community, ambassador, and gifting programs across multiple brand partners, while also driving strategic growth within a portfolio of our highest-value client relationships. You’ll work alongside Devotion’s AI platform, which helps surface the right creators, streamline outreach, and support brand safety checks, freeing you to focus on what matters: building culturally sharp, brand-aligned programs that keep creators coming back, keep our clients confident in every piece of content, and grow how much they invest in Devotion. This role blends hands‑on community and program leadership with the commercial ownership of a senior client partner, you’ll be the trusted advisor who grows the relationship as much as the program.
What You’ll Do:
Program & Community Leadership
Be the elevated point of contact for client and agency relationships across your brand partners, leading strategy sessions, presenting performance insights, and ensuring programs are consistently aligned with each brand’s goals
Oversee the facilitation of onboarding for all brand ambassador programs across multiple partners — from creator application and onboarding to ongoing engagement, incentivization, and retention — with support from our customer team on day‑to‑day operations
Ensure with your direct team that all partners’ brand safety standards are met by aligning brand‑specific parameters for our AI to run comprehensive checks on creators and content
Set and hit monthly targets for all brand KPIs and performance metrics — including but not limited to creator applications, content volume, CPM, and content quality for every program you own
Shape community strategy to keep content culturally relevant and aligned with each brand’s voice; you’ll need strong instincts for what’s working on TikTok and Instagram right now
Work directly with your team and our AI sourcing engine to improve creator targeting, refine brand messaging models, and increase the volume of qualified creators entering each program
Design and test challenge frameworks and incentive systems that drive participation and long‑term creator loyalty
Collaborate with sourcing, outreach, strategy, product, and engineering to strengthen both our community playbook and the AI systems that power it
Strategic Account Growth
Own and manage relationships with a portfolio of 8–12 high‑value accounts, serving as the primary strategic advisor and trusted partner to senior decision‑makers
Facilitate account growth and retention through campaign optimizations and by upselling new programs and Devotion capabilities
Conduct regular business reviews and strategic planning sessions with key stakeholders, and map complex organizational structures to identify key influencers across departments and business units
Create and deliver compelling business cases that demonstrate clear ROI and strategic value for expansion initiatives, and run sales cycles to secure larger investments by building champions and negotiating deals
Maintain and report on account KPIs, budget, and health on a campaign, monthly, quarterly, and yearly basis across multiple accounts
Cross‑Functional & Team Leadership
Partner with leadership to address key business challenges, provide data‑driven insights, and deliver actionable recommendations
Partner closely with Customer and Engineering teams to ensure a seamless client experience — advocating for client needs internally while informing product roadmap and feature prioritization
Manage and oversee a team of account leads and associates, ensuring team collaboration and growth
Who You Are:
7+ years of experience in creator marketing, community operations, influencer programs, or brand partnerships at a brand, agency, or platform — including direct experience owning the commercial side of client relationships (renewals, upsells, revenue growth)
You’ve built and led a brand ambassador program, creator community, or large‑scale gifting program. You know the pain of tracking hundreds of shipments, chasing creators for posts, and figuring out why conversion dropped this month
Proven track record of consistently achieving upsell or growth targets, ideally with enterprise or Fortune 500 clients
Strong instincts for culture, content trends, and what motivates creators to actually post — not just accept free product
Highly organized and systems‑minded and you build processes, not just relationships, and are comfortable managing multiple fast‑moving programs simultaneously without dropping balls
Clear communicator and leader who can work across teams (strategy, product, engineering), translate insights into operational improvements, and present to senior stakeholders and executives with strong executive presence
Strong analytical and strategic thinking skills, with the ability to translate complex business needs into actionable solutions
Outstanding negotiation and presentation skills, with experience managing enterprise renewal cycles, procurement processes, and contract negotiations
You lean into AI and new tools rather than away from them — you’re excited about using technology and agents to operate at a scale that would be impossible manually
Why This Role is Different:
You’ll operate programs at a scale that traditional agencies can’t touch, with AI‑powered tools handling the parts that used to require teams of tenand you’ll pair that with the commercial ownership of a senior account lead, driving renewal and expansion conversations with the same rigor you bring to community strategy. We’re building the infrastructure to “scale intimacy,” and this role sits at the center of that: energized by challenging clients to rethink how they invest in their programs, negotiating complex expansions, and maintaining a deep understanding of each client’s industry and competitive landscape. These programs have already generated tens of millions of impressions — your job is to ensure they, and the accounts behind them, are always growing.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.