Director of Client Services

Job description

As a Director of Client Services you will play a critical role in shaping the future of our organization and the lives of our clients. We are seeking a seasoned and passionate professional to lead our team in delivering exceptional client service, driving operational excellence, and fostering strategic partnerships.

Responsibilities

Develop and implement client service strategies to drive growth, retention, and satisfaction

Lead a team of client service coordinators, ensuring exceptional customer service and timely resolution of client concerns

Develop and maintain strong relationships with external partners and stakeholders, including healthcare providers, hospitals, and other care organizations

Collaborate with internal teams to ensure seamless integration of client services, including care planning, scheduling, and billing

Analyze client data and market trends to identify opportunities for growth and improvement

Develop and manage budgets to ensure financial sustainability and profitability

Ensure compliance with all regulatory requirements and industry standards

Requirements

Minimum 2 years of experience in a leadership role, in home healthcare

Proven track record of success in developing and implementing client service strategies

Exceptional communication, leadership, and problem-solving skills

Ability to work effectively in a fast-paced environment and prioritize multiple tasks

Strong analytical and strategic thinking skills

Ability to maintain confidentiality and handle sensitive information

Benefits

Commission

Sick Leave

PTO

Option for medical insurance

If you are a driven and compassionate leader looking to make a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity.

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Worksite address

new york, NY, 10261, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.