About this opportunity
Asprcmsolutions lists this Director of Client Services, US opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Our clients do not renew because of a logo on a slide. They renew because a senior person knows their book, shows up with the numbers, and closes the loop when something breaks. That is this role. You own retention and net revenue retention across the US client base, you lead the client success team, and you run the governance rhythm that keeps performance visible before it becomes a problem.
What you will own:
Retention and net revenue retention
The governance rhythm
Escalation ownership
The client success team
The bridge to delivery
Growth inside the base
What we look for:
Eight or more years in healthcare revenue cycle with significant client-facing ownership, including team leadership
Has personally owned a book of business and been accountable for retention outcomes
Fluent in revenue cycle performance: you can read an AR aging, a denial trend and a collections waterfall and say what should change
Executive presence with CFOs, practice owners and clinical leadership, including in hard conversations
Track record of turning around at-risk accounts, with the specifics
Comfortable operating with a global delivery organization across time zones
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.