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Job description
Director of Client Success & Growth at DTC
Ready to build the engine that powers an elite agency? Want to work directly with leadership and see how real growth happens? You're in the right place.
We're an award-winning digital marketing agency made up of creative, passionate people who are laser-focused on providing digital marketing results for our clients.
Director of Client Success & Growth
Remote
About the Role
Digital Third Coast is seeking a Director of Growth & Client Success to own two critical growth levers:
Winning new business
Growing and retaining existing clients
This person will sit at the intersection of sales, strategy, and client leadership. They should be highly comfortable building rapport quickly, developing authentic relationships, and navigating conversations naturally with prospects, clients, and partners.
They will help drive and convert qualified inbound opportunities, strengthen executive-level client relationships, identify upsell and cross-sell opportunities, and support account teams in high-stakes client situations.
This is an ideal role for someone who has experience with and truly understands the modern search marketing landscape including SEO, paid media, AI search shifts, and rapidly evolving client expectations in the current AI era.
Just as importantly, they should take the time to deeply understand what makes Digital Third Coast special, not only the metrics and case studies, but the people, history, values, and story behind the agency, so they can represent the company in a genuine and compelling way.
Who We Are
Digital Third Coast has built its reputation on measurable marketing. Since 2007 we’ve delivered SEO, content, and paid media strategies that drive revenue, not vanity stats.
We’re recognized nationally as a Best and Brightest Place to Work and believe in making a measurable difference for both our clients and our team. We are a highly collaborative team with a love for learning.
Core Responsibilities
New Business / Sales Growth
Own qualified opportunity flow from inbound leads, referrals, and warm introductions.
Responsibilities:
Run discovery calls with qualified leads
Understand business goals and diagnose fit
Present agency capabilities clearly
Build trust with senior buyers
Improve close rates
Collaborate on proposals and scopes
Help refine sales process
This is consultative selling, not hard selling.
Client Success & Expansion
Help maximize value from existing clients through stronger executive engagement.
Responsibilities:
Lead quarterly business reviews (QBRs)
Lead annual planning / strategy meetings
Identify upsell opportunities
Identify cross-sell opportunities across SEO / Paid Media / PR / GEO / AI services
Strengthen retention through strategic guidance
Build deeper stakeholder relationships
Strategic Client Leadership
Support account managers on sensitive or high-value client situations.
Responsibilities:
Help prep teams for difficult conversations
Review messaging before key meetings
Join escalations when needed
Rebuild confidence in at-risk accounts
Support pricing increase conversations
Help present strategic pivots or performance resets
Presentations & Executive Communication
Responsibilities:
Improve client decks and presentations
Coaching team on improving presentations
Help tell a stronger strategic story
Coach internal team on presentation quality
Raise executive polish in client communications
Market Intelligence & Positioning
Must understand the evolving search landscape.
Responsibilities:
Speak credibly about SEO, paid media, GEO, AI search trends
Translate industry change into client opportunity
Help position the agency as forward-looking and strategic
Why This Role Matters
The agency already has:
Strong client retention
Long average client tenure
Strong service delivery team
Healthy recurring revenue base
The opportunity now is to improve:
Lead conversion
Expansion revenue
Executive client relationships
Strategic account growth
Confidence in difficult client moments
Ideal Candidate Profile
Must Have:
Strong sales and consultative closing ability
Experience in agency client services or account leadership
Very strong understanding of SEO and paid media services
Executive presence with clients
Excellent communication skills
Able to navigate difficult conversations calmly
Proposal/pitch experience
Nice to Have
Experience in search agency leadership
Familiarity with AI search / GEO trends
Experience growing existing accounts
What You'll Get at Digital Third Coast
Direct access to and mentorship from the CEO
Transparent leadership where you actually see how decisions get made
A high-autonomy, high-responsibility role once you're up to speed
A culture that values clarity, accountability, and real impact
Access to elite SEO and paid media minds you can learn from daily
A remote environment built on trust
Real growth opportunities as our pipeline and brand expand
Compensation Structure
Competitive Base Salary + Variable Compensation
Performance incentives tied to:
New revenue closed
Expansion revenue
Retention goals
Strategic account growth
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.