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Job description
Company Description
Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results.
Role Summary
We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive responsible for overall contract execution, customer engagement, mission delivery, strategic planning, and integration across four Lines of Effort:
Infrastructure Modernization
Common Operating Picture (COP) development
Network Modernization
Operational command, control, and communications process transformation
The CS Director provides executive leadership for Dcode's embedded Rapid Acquisition Integration Cell (RAIC), ensuring modernization activities remain synchronized across government stakeholders while delivering measurable mission outcomes.
This position serves as the primary executive interface with senior government leadership across the Department of War (DOW) and with other Executive Branch organizations.
Salary range: $133,000- $177,000 plus bi‑annual bonuses.
Active TS/SCI strongly preferred. Eligibility for SAP/SCI clearance is required.
This role is local to the DMV.
Key Responsibilities
Client Leadership & Strategic Advisory
Serve as a trusted advisor to senior DOW and operational leaders, providing strategic guidance that advances mission outcomes and organizational transformation
Build and sustain executive relationships across client organizations to identify mission priorities, shape long‑term strategies, and position Dcode as a trusted partner
Advise senior leaders on organizational design, capability modernization, rapid acquisition, technology adoption, governance, and operational transformation
Translate complex mission challenges, capability gaps, and strategic objectives into actionable roadmaps that accelerate mission impact
Lead strategic planning sessions and stakeholder engagements that drive alignment, decision‑making, and measurable outcomes
Portfolio Leadership & Delivery Excellence
Establish and oversee scalable operating models, governance structures, and delivery frameworks that enable rapid capability development and transition
Translate strategic objectives into executable plans, operating models, workflows, performance metrics, and implementation roadmaps
Drive execution through Agile and iterative delivery methodologies that accelerate decision‑making, improve transparency, and produce measurable progress
Ensure engagements remain focused on mission outcomes, operational effectiveness, speed, and return on investment
Anticipate risks, resolve complex delivery challenges, and adapt execution strategies to evolving operational environments
Oversee contract execution to ensure compliance with security requirements, contractual obligations, and applicable federal regulations
Mission Innovation & Operational Transformation
Design and implement repeatable frameworks that improve capability intake, evaluation, prioritization, experimentation, transition, and fielding
Drive modernization initiatives that improve organizational agility, acquisition effectiveness, and mission execution
Establish standardized approaches for innovation, experimentation, and rapid capability delivery that can scale across client organizations
Business Growth & Strategic Expansion
Identify, qualify, shape, and help capture strategic growth opportunities within existing and prospective client organizations
Leverage executive relationships and mission insight to identify emerging client priorities and expand Dcode's portfolio of work
Contribute to organizational growth through thought leadership, market insight, and cross‑functional collaboration
Leadership & Organizational Development
Serve as a senior leader responsible for delivering client success, achieving business objectives, and advancing Dcode's strategic priorities
Manage, lead, and develop high‑performing team‑members capable of delivering exceptional results in complex, fast‑paced environments
Recruit, mentor, coach, and develop leaders while strengthening the organization’s technical, consulting, and client engagement capabilities
Foster a culture of accountability, collaboration, innovation, continuous learning, and operational excellence
Qualifications
10 years DoW experience
Experience supporting OSW or Joint Staff
Executive‑level program management
Experience leading organizational transformation
Experience briefing SES and General Officers
Demonstrated success leading multi‑million dollar programs
Strong understanding of OSW acquisition processes, security requirements, and technology modernization initiatives
Skilled in analyzing qualitative and quantitative data to drive strategic recommendations and improvements
Strong people leadership skills with experience managing and developing high‑performing teams
Demonstrated first hand experience in moving a capability from concept to operational deployment
Executive presence and excellent written and verbal communication skills
Active Top Secret clearance
SAP/SCI eligibility
Additional Information
You’ll love it here if:
Thrive in fast‑paced, mission‑driven environments
Enjoy solving complex problems and delivering tangible results under pressure
Are committed to continuous learning and improvement
Build strong relationships and inspire trust quickly
Value a collaborative, transparent, and inclusive culture
Equal Opportunity Statement
We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
We believe diversity is a strength and aim to build an innovative and welcoming culture where people from all backgrounds feel respected and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.