About this opportunity
Ad Astra Info Systems Llc lists this Director of Client Success opportunity in overland park, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Director of Client Success
Full Time Sales Overland Park, KS, US
Competitive Compensation & Benefits Package
401(k) with Profit Sharing
Flexible Time Off
Office Dog!!
ABOUT US
By combining our unparalleled domain expertise with leading-edge technology, Ad Astra is helping higher education in its mission to advance timely student completions. We are building a cloud-based software platform that will provide the foundation for our next generation of industry-leading solutions and analytics. Simply put, we're helping students graduate faster.
OUR CORE VALUES
We recognize talent. We recognize and appreciate the unique God-given talents that our people bring to Ad Astra. Aligning these individual gifts with our work sets team members up to succeed.
We’re unpretentious. There’s no room for ego. We admit our imperfections and have the humility to know what we don’t know.
We’re passionate. We aren’t satisfied with the status quo. We’re on a mission together to protect the value of degree completion and to transform the higher education industry.
We’re pioneering. We’re pioneering and aren’t afraid of failing—in fact, we celebrate it. We love it when our people boldly experiment with innovative solutions.
We love fun. The health of our relationships is strengthened by working with people who stretch our thinking—and by enjoying the lighter side of life together. We don’t take ourselves too seriously, but we do take fun seriously.
We have grit. Beyond talent and intelligence, our people have stick-to-itiveness. We push through challenges to make goals a reality.
POSITION SUMMARY
The Director of Client Success plays a pivotal role in ensuring clients achieve measurable results and sustained value through our solutions. This leader will elevate the client experience by building trusted partnerships, driving product adoption, and ensuring every client realizes a clear return on investment.
The ideal candidate has a proven track record in client relationship development, retention, organic growth, and strategic account leadership. They bring experience managing teams with sales or expansion quotas and can operationalize a value-based sales plan to drive measurable outcomes.
This role requires a strategic and operational mindset—someone capable of leading a forward-deployed Client Success organization focused on proactive engagement, data-driven insights, and long-term retention. The Director will collaborate closely with Product, Engineering, Sales, and Onboarding to ensure a seamless client journey from implementation through renewal and expansion.
The successful candidate is a self-starter, exceptional communicator, and strategic thinker who thrives in a fast-paced, collaborative environment.
RESPONSIBILITIES
Client Results & Enduring Value
Ensure clients achieve measurable outcomes and sustained value aligned to their institutional goals.
Lead a forward-deployed Client Success team focused on proactive engagement, product adoption, and tangible ROI.
Quantify and communicate the business impact clients gain from our solutions through data-driven insights, benchmarks, and success metrics.
Client Retention & Growth
Develop and execute strategies to maximize Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
Drive Expansion ARR through strong adoption, strategic relationships, and identification of upsell opportunities.
Oversee client migrations to our new, modern platform, ensuring a seamless, value-driven transition experience.
Collaborate with Sales leadership to execute go-to-market plans that grow revenue through expansion sales at existing clients.
Ensure teams consistently meet or exceed revenue and retention goals.
Trusted Advisor Relationships
Build and maintain executive-level partnerships with client institutions, positioning Ad Astra as a trusted advisor and strategic innovation partner.
Guide Client Success Managers to lead with Client Success Plans, Business Reviews, and performance scorecards that demonstrate progress and impact.
Directly manage strategic client relationships as needed, providing leadership, expertise, and advocacy to ensure successful outcomes.
Adoption & Engagement
Develop frameworks to monitor and enhance client adoption across all product lines.
Partner with Product, Engineering, and Services to align client feedback and ensure solutions deliver measurable results.
Liaise with internal teams to manage and track client commitments, deliverables, and success milestones.
Leadership & Team Enablement
Lead, mentor, and scale a high-performing Client Success organization focused on value delivery and measurable impact.
Institutionalize data and metrics in everyday operations by creating standardized reports on benchmarks, utilization, retention, and expansion pipelines.
Establish consistent processes, playbooks, and training to ensure predictable and repeatable success across client engagements.
Facilitate weekly Client Success team meetings and reporting cadences; actively participate in cross-functional leadership and sales meetings.
Represent the Client Success function in strategic planning sessions, advocating for client needs and market-informed priorities.
POSITION REQUIREMENTS
5+ years of experience leading Client Success teams, preferably in SaaS B2B businesses
Bachelor’s degree in business, sales, marketing, or equivalent training in business, Client Success, or Sales management
Ability to interact with enterprise Client teams at various levels of technical and non-technical depth
Experience establishing business measures and reporting on success metrics
Proven ability to develop executive champions at a strategic level
Ability to guide, coach, and manage multiple direct reports
Track record of developing growth strategies and tracking Client success
Experience leading and implementing a client-centered and value-focused Client engagement model
Ability to lead projects, delegate tasks, and track progress of team initiatives
Experience creating proposals and SOW’s and presenting terms to Clients
Proven ability to meet and exceed retention and expansion targets
High emotional intelligence, including curiosity, empathy, self-awareness, and integrity
Experience in Higher Ed tech is preferred
ESSENTIAL COMPETENCIES
Quickly adapts to new systems and tools
SKILLS
Client journey & success mapping
Strong leadership and people management acumen
Strategic planning and implementation expertise
Critical thinking skills
Analytical skills
Strong aptitude for learning new systems and technologies.
TOOLS AND SYSTEMS
EverAfter
Guru
Jira
Marketo
Microsoft 365
MEASURES OF SUCCESS
Net Revenue Retention (NRR)
Gross Revenue Retention (GRR)
Expansion ARR
Client migrations to the modern platform
Client adoption rates across core products
Client retention and satisfaction
Ad Astra is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace where all individuals are treated with respect and fairness—regardless of race, color, national origin, sex, gender identity or expression, sexual orientation, religion, age, political affiliation, disability, veteran status, or any other characteristic protected by law.
All applicants must be legally authorized to work in the United States. Please note that Ad Astra is unable to provide work visa sponsorship for this position.
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Worksite address
overland park, KS, 66213, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.