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Job description
Director of Clinical Education and Training
Lowell Community Health Center, Lowell, MA
Full-time
$140,000-$160,000/year
Lowell Community Health Center (Lowell CHC) is a community-based health care organization. Our programs have been recognized as national models. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.
POSITION SUMMARY
The Director of Clinical Education and Training serves as a full-time clinical educator embedded within Lowell Community Health Center’s outpatient primary care setting. This role is dedicated to the supervised onboarding, clinical training, and professional development of newly hired nurse practitioners transitioning into community health practice. The Director of clinical education and training practices clinically alongside new NP staff and other clinical staff members, ensuring high-quality patient care while providing structured, competency-based mentorship. This position is central to the Health Center’s workforce development strategy and its commitment to building a skilled, mission-aligned clinical team. The role reports to the Chief Operating Officer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Clinical Education Program Leadership
Develops, implements, and evaluates a comprehensive clinical education and training program aligned with the Health Center’s strategic priorities, clinical quality goals, workforce needs, and regulatory requirements.
Establishes standardized education, onboarding, competency assessment, and professional development processes across clinical departments.
Develops an annual clinical education plan based on organizational priorities, quality data, patient safety trends, regulatory requirements, and identified workforce competency needs.
Serves as the Health Center’s subject-matter expert and strategic resource for clinical education, adult learning, competency development, and professional development.
Partners with clinical, operational, quality, compliance, HR, and executive leadership to identify and address clinical education and workforce development needs.
Clinical Preceptorship & New Staff Onboarding
Serves as the primary preceptor for newly hired NPs during their onboarding period, providing direct clinical supervision across the full scope of outpatient primary care
Supervises learner-conducted patient encounters in real time, assuring that documentation and coding align with requirements.
Establishes individualized onboarding plans with progressive autonomy benchmarks, competency milestones, and defined transition-to-independent-practice timelines
Conducts structured, scheduled feedback sessions and formal competency evaluations at defined intervals throughout the onboarding period
Identifies clinical knowledge or skill gaps early and develops targeted remediation plans in coordination with clinical leadership
Review patient cases and documentation, providing timely and constructive feedback.
Guide NPs in managing complex patients, including those with multiple chronic conditions, behavioral health needs, and social determinants of health challenges.
Clinical Oversight
Observe and evaluate patient encounters to assess clinical competence and professional growth.
Ensure safe, effective, and patient-centered care delivery.
Assist new NPs in identifying appropriate consultation, referral, and escalation pathways.
Monitor adherence to clinical quality measures, risk management standards, and regulatory requirements.
Participate in chart reviews, documentation audits, and quality improvement initiatives
Partners with Clinical Leadership to develop education in response to quality trends, patient safety events, audit findings, regulatory requirements, and identified clinical practice gaps.
Ensures clinical education programs support compliance with HRSA Health Center Program requirements, applicable state and federal regulations, accreditation standards, and organizational policies.
Supports organizational readiness for regulatory, accreditation, payer, and other external reviews through education, competency validation, and documentation.
Clinical Education & Curriculum
Develops and maintains a structured NP onboarding curriculum grounded in FQHC operations, chronic disease management, SDOH screening, behavioral health integration, and preventive care
Facilitates case-based learning, clinical skills training, and orientation to Health Center protocols, standing orders, and EHR workflows
Incorporates quality improvement frameworks (PDSA, Lean) into the onboarding experience
Continuously refines the preceptorship program based on outcomes data and feedback from new hires and clinical leadership
Workforce Development & Leadership
Partners with clinical and HR leadership to strengthen NP recruitment, onboarding, and
Tracks and reports preceptionship metrics including onboarding duration, competency attainment, and new hire retention rates
Contributes to clinical policy, protocol, and standing order development
Participates in staff meetings, quality committees, practice councils and organizational initiatives as assigned
Models a culture of continuous learning and reflective practice
QUALIFICATIONS
Requirements:
5 to 8+ years of clinical practice and progressive leadership experience in healthcare education or staff training
Master of Science in Nursing (MSN); Doctor of Nursing Practice (DNP) highly preferred
Current NP licensure and certification (FNP, AGPCNP, or PNP preferred for primary care scope)
Minimum 7 years of NP clinical experience in an inpatient and/or outpatient setting, with significant outpatient primary care experience
At least 2 years in a community health, FQHC, or safety-net setting
Current BLS certification
Strong working knowledge of FQHC operations, UDS reporting, and value-based care models
Preferred:
Experience with collaborative care models (CoCM) and SDOH screening and intervention
Familiarity with HRSA Health Center Program requirements and compliance expectations
Bilingual proficiency
COMPETENCIES
Clinical excellence and commitment to high-quality, patient-centered care
Strong communication and interpersonal skills across multidisciplinary teams
Proficiency in adult learning principles with ability to tailor teaching to individual learner needs
Sound judgment and adaptability in a fast-paced, resource-constrained community health environment
Commitment to Lowell CHC’s mission of service to underserved populations
If you're looking to apply your skills in a multidisciplinary team that makes a real impact, we welcome you.
BENEFITS
Lowell Community Health Center provides a broad suite of comprehensive benefits that safeguards health, promotes financial security, and provides a healthy work/life balance.
ABOUT US
Founded in 1970, Lowell Community Health Center serves 50,000 people from Greater Lowell. Our mission is to provide high-quality health services, regardless of financial status, and to improve overall community health. No patient is denied care due to an inability to pay. We are a community-based health care organization. Our programs have been recognized as national models and Lowell CHC was named one of the top five health centers in the nation for excellence in cultural competency.
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Worksite address
lowell, MA, 01856, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.