About this opportunity
Tennessee Medical Group Management Association lists this Director of Clinical Operations - ETSU Health opportunity in johnson city, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director of Clinical Operations - ETSU Health
ETSU Health is hiring a Director of Clinical Operations. ETSU Health is a multi-specialty practice group located in Northeast Tennessee, and is affiliated with ETSU Health, Quillen College of Medicine, East Tennessee State University. ETSU Health offers a competitive compensation package with salary based on education and experience. Our comprehensive benefits package includes: health, dental, vision, disability, critical illness, accident and life insurance. 18 days paid PTO and 10.5 paid holidays annually, and, a paid retirement plan with an employer matching program.
SUMMARY: Provides clinical leadership to support organizational operations, quality, regulatory compliance, and the development and management of policies and procedures. Reports to the Chief Medical Officer and collaborates closely with the Chief Operating Officer to promote safe, efficient, and high-quality patient care delivery across all service lines.
Core Responsibilities
1. Clinical Operations Support
Partner with CMO and COO to optimize workflow, staffing models, and resource allocation
Evaluate nursing and clinical care delivery systems for efficiency
Monitor key operational metrics (throughput, staffing ratios, patient outcomes)
Oversees supply and vaccine ordering, medical supply inventory management and purchase requisitions
Oversees vaccine storage and handling, including temperature monitoring; serves as a point of contact for vaccine refrigeration issues during and after business hours
Lead system-wide communication efforts around workflow updates, EHR changes, policy revisions, and operational impacts.
2. Regulatory Compliance & Accreditation
Lead organizational readiness for surveys (scope of practice rules, federal, state and local regulations)
Interpret and implement regulatory requirements into practice
Conduct internal audits and risk assessments
Collaborate with compliance/legal teams to mitigate regulatory risks
Oversee regulatory corrective action plans and follow-up monitoring
3. Policy & Procedure Management
Develop, review, and standardize clinical and operational policies
Ensure policies align with evidence-based practice and regulatory standards
Maintain the lifecycle of nursing and clinical workflow policies, including creation, revision, approval, and dissemination.
Partner with department leaders to ensure implementation and adherence
Establish governance structure for nursing and clinical policy approval and oversight
4. Quality & Patient Safety
Work with CMO and Population Health department on quality initiatives and clinical outcomes
Monitor patient safety indicators and adverse events
Lead root cause analyses and develop improvement plans
Monitor, track, and trend adverse patient events (including near misses)
Proactively identify and minimize patient risks, and support continuous quality improvement initiatives
Promote a culture of safety and high reliability
5. Nursing Leadership, Staff Education & Professional Development
Provide cross-functional leadership support to nurse supervisors and practice administrators, without direct supervisory responsibility or reporting relationships
Partner with Human Resources to support the development of clinical onboarding materials and competency validation processes, offering clinical expertise and guidance
Deliver targeted education on clinical standards, patient safety, and quality improvement
Partner with leaders and HR on workforce planning, recruitment, onboarding, and succession planning
Align education with regulatory, compliance, and accreditation requirements
Promote staff engagement, retention, and continuous professional development
6. Interdisciplinary Collaboration
Act as liaison between administration and care delivery teams
Coordinate with CMO to support physician-nursing alignment on clinical protocols
Participate in leadership meetings and committees
7. Data, Reporting & Performance Metrics
Provide clinical input to quality, compliance, and analytics teams; define requirements and interpret data (no responsibility for report/dashboard development or enterprise compliance)
Ensure clinical priorities are accurately reflected in performance metrics and reporting
Education and/Or Experience
Required
RN license (active, unrestricted)
Minimum of 3 years of progressive leadership experience
Strong knowledge of regulatory/accreditation standards
Experience in policy development and clinical operations
Preferred
MSN, MHA, or related advanced degree
Epic certification
Job Type: Full-time
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Education:
Bachelor's (Required)
Experience:
Clinical Healthcare: 7 years (Preferred)
Practice Management: 2 years (Preferred)
EOE / AA/M/F/Disability/Vet ETSU Health participates in E-verify
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Worksite address
johnson city, TN, 37603, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.