About this opportunity
Coast One Mortgage lists this Director of Contact Center Excellence opportunity in coppell, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Newrez is seeking a Senior Dialer Operations Lead to manage the staff and functions within dialer operations and to serve as the point of contact for telephony projects. Ensure excellence in outbound collections while complying with state and federal requirements.
You will oversee change management, KPI development, vendor coordination for testing, and collaboration with IT, Compliance and Legal to optimize call flows and platform capabilities. Strong leadership and analytics are essential.
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Worksite address
coppell, TX, 75019, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.