About this opportunity
Bob's Discount Furniture lists this Director of Contact Center Excellence & Operations opportunity in city of albany, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Bob's Discount Furniture is hiring a Director, Customer Support Operations to lead both in-house and third-party contact centers, ensuring service excellence and operational excellence across the function.
The role focuses on leveraging data to improve KPIs, implement processes that boost agent productivity, and drive a high-performance culture with strong vendor management and technology enablement.
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.