About this opportunity
M&T Bank Corporation lists this Director of Contact Center Excellence opportunity in village of williamsville, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
M&T Bank Corporation in Williamsville, NY seeks a Director of Contact Center Customer Service to lead a large team, drive world-class service, and shape strategy across channels. The role emphasizes staffing, analytics, and developing leadership pipelines to ensure superior customer experiences while meeting regulatory and operational goals.
The position requires a Bachelor’s degree with extensive experience in financial services and strong executive communication, strategy, and talent
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.