About this opportunity
Behavioral Health Response lists this Director of Contact Center Strategy & Operations opportunity in scottsdale, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Behavioral Health Response in Scottsdale, AZ seeks a seasoned Contact Center Director to oversee daily operations, strategic direction, and performance across the organization’s contact centers. You will lead managers and supervisors to deliver exceptional service 24/7 and drive continuous improvement.
The role emphasizes trauma-informed practice, staff coaching, budget stewardship, KPI governance, and cross‑functional collaboration with IT, HR, Sales, and Marketing to support service delivery
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Worksite address
scottsdale, AZ, 85261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.