This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
PwC is seeking a Contact Center Transformation Director to lead strategic initiatives across advisory client engagements, shaping the direction of cloud-based contact center solutions and UX. You will mentor teams, drive business development, and maintain executive client relationships to deliver measurable service improvements.
You will oversee AI-powered implementations (Amazon Connect, Genesys CloudCX), omnichannel deployments, and analytics-driven workforce management, balancing innovation
#J-18808-Ljbffr
Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.