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Job description
Lead the future of one of the nation's most iconic barbershop brands.
At Floyd's 99 Barbershop, we're looking for an experienced operations leader who knows how to turn strategy into execution, build high-performing teams, and drive results across a large multi-location business. Reporting directly to the COO, you'll lead operations for our portfolio of 64 corporate-owned shops and play a key role in shaping the next phase of growth for the brand.
If you're energized by solving complex operational challenges, developing strong field leaders, and improving performance at scale, we'd love to meet you.
What You'll Do
As Director of Corporate Shop Operations, you’ll oversee the operational and financial performance of our corporate-owned locations while building consistency, accountability, and excellence across the organization.
Key responsibilities include:
Lead and develop a team of District Leaders across a multi-state portfolio
Drive revenue growth, labor optimization, and profitability across 64 locations
Build operational consistency through scalable systems, processes, and SOPs
Elevate shop leadership and strengthen management capabilities across the field
Improve staffing, scheduling, employee retention, and guest access within our appointment-based model
Use data and performance metrics to identify opportunities and drive action
Own key operational KPIs including sales performance, labor costs, guest experience, staffing, and retail performance
Partner closely with Operations, Marketing, HR, and Finance leaders to execute company initiatives
Lead turnaround efforts in underperforming markets and identify opportunities for long-term growth
Spend time in the field coaching leaders while implementing solutions that scale across the organization
What You Bring
5+ years of experience leading multi-unit, consumer-facing operations at the Regional Director level or higher
Proven success managing large-scale P&L responsibility and improving operational performance
Experience leading leaders, including District Managers, Regional Managers, or Area Managers
Strong background in labor management, employee engagement, guest experience, and operational excellence
Demonstrated success building and implementing SOPs, training programs, and scalable operational systems
Data-driven decision-making skills with strong analytical capabilities
Ability to influence and lead across all levels of an organization
Experience in high-growth, turnaround, or private equity-backed environments preferred
Ideal Industry Experience
We're open to leaders from a variety of multi-location service businesses, including:
Beauty & Personal Care
Barbershops & Salons
Fitness & Wellness
Restaurants & Hospitality
Retail Services
Med Spa or Healthcare Services
Pet Services
Other high-touch, customer-focused service organizations
The Leadership Traits We Value
Strategic Thinking
You can see the big picture while staying close enough to execution to make things happen.
Data-Driven Leadership
You use metrics and insights to drive performance, coach teams, and make smarter decisions.
Builder Mentality
You thrive in fast-paced environments and enjoy creating systems, developing teams, and improving operations.
Results Orientation
You hold yourself and others accountable for delivering measurable outcomes.
Influential Collaboration
You build trust, create alignment, and partner effectively across departments.
Culture Champion
You lead with integrity, communicate openly, and help create an engaging, high-performing workplace.
Why Floyd's?
This is more than an operations leadership role. It's an opportunity to influence the future of a nationally recognized brand, build a best-in-class field organization, and make a lasting impact on millions of guest experiences each year.
If you're a hands-on leader who loves developing people, creating operational excellence, and driving business performance at scale, we want to hear from you.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.