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Job description
Northpointe Bank is hiring a Director of Customer Experience to lead the evolution of our Customer Service function into a broader CX organization, focused on ownership, resolution, consistency, and continuous improvement. You will build high-performing teams, translate strategy into action, and partner across banking, technology, and operations to deliver an exceptional customer journey.
The role emphasizes data-driven decisions, change leadership, and a commitment to scalable, high-quality
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Worksite address
grand rapids, MI, 49528, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.