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Tempus

Director of Customer Operations, HealthTech & AI

northern, KY

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Job description

Tempus in Chicago is seeking a Director of Customer Operations to lead a team of managers and CSRs, driving service delivery and optimizing workflows to ensure accurate patient reports. You will devote focus to performance metrics and proactive problem-solving in a fast-growing healthcare AI environment.

You will collaborate with Sales, Product, and Technical teams to prioritize issues, scale processes, and maintain high customer satisfaction while advancing operational discipline across the

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