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Job description
Sun Life U.S. in Hartford, CT, is seeking a Customer Service Director to optimize service across specialty markets, leveraging co-sourcing and internal resources to meet call center goals.
You will lead hiring/training, drive process improvements, measure customer satisfaction, and collaborate with Dental management to reduce loss ratio, aligning with corporate objectives. This hybrid role offers growth in a diverse, inclusive environment.
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Worksite address
hartford, CT, 06112, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.