About this opportunity
Trident-Solutions lists this Director of Customer Service — Lead 20+ in B2B CX opportunity in sherman, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Trident-Solutions is seeking a Director of Customer Service to lead a 20+ person team at Plano with weekly travel to Sherman. You will set strategy, optimize CX across channels, and drive Lean improvements to scale service delivery.
The role requires 10+ years in customer service/ops with 5+ in leadership, and experience in B2B manufacturing environments. CRM/Service Cloud proficiency is preferred.
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Worksite address
sherman, TX, 75091, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.