This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role.
Join Kainos and Shape the Future
At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
About the Role
The Director of Customer Success - North America is responsible for leading and scaling the Customer Success function across the North American region, driving customer retention, adoption, advocacy, and long-term value realization across Kainos' Workday Products portfolio.
Reporting to the Chief Customer Officer, the role leads a team of Customer Success Managers and is accountable for ensuring customers achieve measurable business outcomes, realise value from their investment, and remain engaged advocates of Kainos. The Director will partner closely with Sales, Professional Services, Support, Product, and Customer Operations to deliver a seamless customer experience and predictable retention outcomes.
This is a strategic leadership role that combines people leadership, customer engagement, operational excellence, and commercial accountability.
Key Responsibilities
Customer Retention & Value Realisation
* Own Gross Revenue Retention (GRR) and customer health outcomes across the North America portfolio.
* Drive a proactive, outcome-focused customer success strategy that identifies and mitigates renewal and adoption risks early.
* Ensure customers achieve measurable business value through structured success planning, executive engagement, and value realization programs.
* Lead regional renewal readiness and retention planning in partnership with
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.