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Job description
Overview
The Director of Digital Workplace Services for End User Computing (EUC) and Service Desk leads the strategy and execution of digital workplace technologies. This role ensures employees have access to secure, reliable, and innovative tools while overseeing global service desk operations and driving continuous improvement.
Compensation
Base pay range: $95.00/hr - $100.00/hr
This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Work Arrangement
Hybrid – 3 days per week in office
Responsibilities
Lead EUC strategy, including device management, security, and modernization
Oversee service desk operations, performance metrics, and support channels
Collaborate with HR, Facilities, and Cybersecurity teams to enhance user experience
Manage vendor contracts, procurement, and technology budgets
Drive innovation and continuous improvement through feedback and analytics
Ensure compliance with data protection and IT governance standards
Communicate with senior leadership and represent IT in cross-functional initiatives
Must-Haves
10+ years in IT operations, with 5+ years in EUC or service desk leadership
ITIL frameworks
Endpoint security and compliance
Cloud productivity platforms (e.g., Microsoft 365, Google Workspace)
Strong communication and stakeholder engagement skills
Experience managing budgets and vendor relationships
Plusses
Master’s degree in IT, Computer Science, or Business
Experience with accessibility and inclusive technology design
Background in global or multi-site environments
Familiarity with change management and user adoption strategies
Seniority level
Director
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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Worksite address
fort lauderdale, FL, 33336, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.