About this opportunity
TouchPoint Support Services lists this DIRECTOR OF DINING SERVICES, HOSPITAL opportunity in oshkosh, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
The Director of Dining Services is a key leadership role responsible for the overall success and performance of Food and Nutrition operations within a 70 bed hospital. This position is ideal for a results‑driven, innovative leader who is continuously seeking improved methods to enhance service delivery, operational efficiency, and patient and customer satisfaction. The Director provides strategic and operational oversight for all food and nutrition activities, including patient dining services, retail café operations, and catering services. This role ensures high‑quality, cost‑effective operations that meet or exceed client, patient, and stakeholder expectations while maintaining compliance with all regulatory, sanitation, and infection control standards. The Director is accountable for staff training and development, quality improvement initiatives, financial performance, and strong client relationships, while fostering a culture of service excellence, safety, and continuous improvement across the department.
Key Responsibilities
Manages 2 salaried managers and about 24 hourly associates in the food and nutrition department
Oversees the overall direction, coordination, and evaluation of the account
Interviews, hires, and trains associates; plans, assigns, and directs work; appraises performance; rewards and disciplines associates; addresses complaints and resolves problems
Prepares and manages annual budget
Utilize company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.
Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control
Additional duties as assigned
Qualifications
Minimum of three years of direct food service operational management experience within a hospital, senior living, or related healthcare environment
Associates or Bachelor’s degree in Food Service Management, Food Services Technology, or a related field preferred
Demonstrated knowledge of inventory management, purchasing, and food cost controls
Strong understanding of food and nutrition operations, including quality standards, production, sanitation, presentation, and catering services
Experience with P&L accountability and/or contract‑managed services preferred
Proven leadership and supervisory skills, with the ability to coach, develop, and manage teams effectively
Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization, including leadership, clients, customers, and frontline associates
Strong financial and analytical skills, including budgeting, accounting, and performance monitoring
Proficiency with Microsoft Office and other computer‑based systems, including email and internet‑based tools
ServSafe® certification required or ability to obtain upon hire
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details:
Associates At Touchpoint Are Offered Many Fantastic Benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
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Worksite address
oshkosh, WI, 54901, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.