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Job description
Job Overview
Our client, a high-end women's contemporary brand, is seeking a Director of Ecommerce to join their team in New York.
Base Pay Range
$130,000.00/yr - $165,000.00/yr
Responsibilities
Own the eCommerce channel end to end, with full accountability for revenue, margin, and overall P&L performance
Define and execute the digital commerce strategy to drive sustainable growth, profitability, and customer lifetime value
Establish forecasts and performance reporting across core KPIs including conversion, AOV, CAC, ROAS, traffic mix, and retention
Lead the day-to-day and long-term management of the Shopify platform, including feature development, integrations, and site optimization
Oversee the broader eCommerce technology ecosystem across CMS, CRM, ERP, ESP, analytics, payments, and third-party tools
Ensure site stability, speed, security, and scalability by partnering with internal teams and external vendors
Evaluate and implement emerging technologies, including AI-driven solutions, to enhance performance and user experience
Direct user experience strategy across site architecture, navigation, search, and mobile to deliver a seamless shopping journey
Drive CRM strategy, overseeing customer data, lifecycle marketing, and personalized engagement initiatives
Partner with Operations, Logistics, and Customer Service to optimize fulfillment, shipping, returns, and post-purchase experience
Manage marketplace and third-party platform integrations, improving operational efficiency and system connectivity
Lead, mentor, and scale the eCommerce team while managing agency and vendor relationships
Collaborate cross-functionally with Marketing, Creative, Merchandising, Operations, and Finance to align channel strategy with product launches and brand initiatives
Represent eCommerce leadership in broader business planning, innovation, and growth conversations
Qualifications
7+ years of progressive leadership experience in eCommerce, preferably within fashion or consumer lifestyle brands
Deep, hands‑on expertise with Shopify and Shopify Plus, including app ecosystems and complex integrations
Proven ability to manage and grow a digital P&L with strong commercial results
Strong technical understanding of eCommerce platforms, web development workflows, and data infrastructure
Demonstrated success leading CRM, UX, and customer lifecycle initiatives
Solid working knowledge of fulfillment, logistics, and eCommerce operations
Highly analytical with proficiency in Google Analytics, BI tools, and advanced Excel
Effective people leader with experience managing internal teams, agencies, and technology partners
Experience with RLM or comparable ERP systems is a plus
Employment Details
Full time, in office.
Location: New York, NY.
Seniority Level: Director
Job Function: Marketing
Please submit your resume for consideration!
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.