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Job description
Director Of People Experience
Brooklyn, NY
$100,000-$160,000
A growing facility services company is seeking a Director of People Experience to create an exceptional employee experience that drives outstanding client service. This is a hands‑on leadership role that blends People Operations, HR, hospitality, training, and culture, ensuring every employee is engaged, well‑trained, and delivers a consistent white‑glove experience across multiple locations.
Responsibilities
Lead the full employee lifecycle, including recruiting, onboarding, training, development, and offboarding.
Build a culture focused on teamwork, accountability, hospitality, and exceptional service.
Develop employee engagement, recognition, and retention programs that create a positive workplace.
Design and lead training programs that prepare employees to deliver a professional, white‑glove client experience.
Coach managers on leadership, communication, performance management, and employee development.
Oversee HR operations, employee relations, compliance, benefits, leave administration, and company policies.
Partner with Accounting to ensure payroll accuracy, timekeeping, and labor budget compliance.
Build scalable HR systems, processes, and reporting to support a growing multi‑site organization.
Work closely with executive leadership to develop workforce strategies and maintain a high‑performing culture.
Requirements
5+ years of leadership experience in Human Resources, People Operations, Employee Experience, Hospitality, or a related field.
Experience leading teams within a multi‑site organization.
Strong background in recruiting, employee relations, training, coaching, and organizational development.
Excellent leadership, communication, and relationship‑building skills.
Ability to create a positive employee culture while maintaining high standards of accountability.
Strong understanding of HR compliance, labor laws, payroll practices, and performance management.
Experience in facility services, property management, hospitality, healthcare, or another service‑focused industry is highly preferred.
Bilingual English/Spanish.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.