About this opportunity
The Bachrach Group lists this Director of End-User Support & Service Desk – Onsite Charlotte opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Bachrach Group is seeking a Head of Desktop Support Services/Director in Charlotte, NC to lead the end-user support and service desk organization within a stable IT environment. This onsite, permanent role governs incident management, service delivery, and team development, reporting to senior leadership.
Key responsibilities include guiding first- and second-line support, establishing ITIL-based processes, and driving improvements using service metrics.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.