About this opportunity
Encova Insurance lists this Director of Engagement Center Operations & CX Transformation opportunity in columbus, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Encova Insurance in Columbus, OH seeks a Director, Engagement Center Operations to lead the strategic direction and oversee engagement center operations, talent development, QA, training, service delivery, and customer experience across all channels.
The role drives modernization through AI, automation, and digital enhancements, aiming to increase first-call resolution, improve efficiency, and align customer service with corporate goals while fostering accountability and innovation.
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Worksite address
columbus, OH, 43224, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.