This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Build Canoe's Site Reliability Engineering practice from the ground up, including SLOs and error budgets on critical services, observability and alerting standards, production readiness reviews, and on-call design
Own incident management across Canoe end to end, including process, tooling, escalation paths, retrospective quality, and follow-through on corrective actions
Lead the Quality Engineering organization and build lasting in-house quality leadership and expertise
Define a risk-based quality strategy, including quality gates in CI/CD pipelines
Continue the shift from manual verification toward automation-first, AI-assisted testing, and specification-driven development
Define and report executive-level KPIs for quality and reliability, such as escape rates, incident trends, and error-budget consumption
Use quality and reliability KPIs to inform engineering priorities across teams
Serve as Technical Governance Owner for testing and incident management topics
Partner with architects to bring reliability, testability, and operability perspectives to technical decisions
Report to the VP of Application Development as a peer of other engineering guild leads
Requirements
Minimum of 10 years of software engineering experience
At least 4 years leading quality, reliability, or platform engineering teams
Experience building an SRE, reliability, or quality engineering practice from scratch
Experience formally owning incident management for a company or major platform, from incident response through high-quality retrospectives and follow-through
Deep quality engineering background, including ownership of quality strategy and experience leading distributed or offshore QA teams
Demonstrated expertise applying LLMs and agentic tools such as Claude Code to real engineering workflows
Fluency with quality and reliability metrics such as escape rate, flake rate, MTTD/MTTR, and SLO attainment, including experience reporting them at the executive level
Excellent leadership, communication, and interpersonal skills with geographically distributed teams across multiple time zones
Ability to work effectively with ambiguous or missing information and adapt quickly in a startup-like environment
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
Preferred: hands-on experience with Python, TypeScript, PHP/Laravel, Kafka, AWS, Terraform, PostgreSQL, Redis, ElasticSearch, or Datadog
Preferred: fintech or other environments where data integrity and client trust are the product
Core Competencies
Demonstrates extensive experience in building and leading Site Reliability Engineering and Quality Engineering practices, with a strong focus on incident management, quality strategy, and automation-first testing methodologies. Proficient in defining and reporting quality and reliability metrics to inform engineering priorities and drive organizational excellence.
Highest-signal resume keywords
Site Reliability Engineering Leadership
Incident Management Ownership
Quality Engineering Strategy Development
Automation-First Testing Methodologies
Quality and Reliability Metrics Reporting
Hard Skills
Software Engineering
Quality Engineering
Incident Management
Automation Testing
SLO Development
CI/CD Pipeline Quality Gates
LLMs and Agentic Tools
KPI Reporting
Risk-Based Quality Strategy
Distributed QA Team Leadership
Soft Skills
Leadership
Communication
Interpersonal Skills
Adaptability
Problem-Solving
Industry Keywords
Fintech
Data Integrity
Client Trust
Quality Metrics
Incident Trends
Tools & Technologies
Python
TypeScript
PHP/Laravel
Kafka
AWS
Terraform
PostgreSQL
Redis
ElasticSearch
Datadog
#J-18808-Ljbffr
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.