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Job description
Description
The Director of Enterprise Applications and Platform Services provides strategic leadership and operational oversight for the university's enterprise application ecosystem supporting teaching, learning, research, and administrative operations. This role leads the ITS team responsible for the administration, configuration, integration, and continuous improvement of mission‑critical platforms, including ERP, SIS, LMS, CRM, EHR, and related systems.
Reporting to the VP/CIO, the Director serves as a key liaison between Information Technology Services (ITS) and campus partners, ensuring reliable, secure, and high‑performing application platforms that deliver meaningful outcomes for students, faculty, and staff.
This is an on‑site position located on our Portland, Maine campus.
Position Type
Professional Staff
Employment Status
Full Time
Months
12
Campus
Portland, ME
About The University Of New England
UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one‑of‑a‑kind study‑abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands‑on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
Multiple health and dental plan options, plus vision coverage.
Up to 8% retirement plan match.
Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
Educational benefits:
UNE tuition waiver for employees, spouses, and domestic partners
Responsibilities
Lead strategy, governance, and roadmap development for the enterprise application portfolio
Oversee application lifecycle management, including upgrades, patching, release management, and configuration
Establish standards, documentation, and change control practices for platform administration
Partner with institutional leaders to define priorities, success measures, and system value
Serve as senior technical authority for mission‑critical platforms
Oversee system administration, security configuration, environment management, and performance optimization
Ensure applications remain current, supported, and aligned with vendor and institutional standards
Establish tiered support models and clear escalation processes
Oversee enterprise application integrations and data exchange in coordination with IT and data teams
Maintain application inventory, architecture documentation, and integration mappings
Assess platform health, risk, and dependencies across the portfolio
Promote architectural standards and scalable, sustainable integration practices
Lead technical evaluation of new and existing systems, including architectural fit, integration complexity, and total cost of ownership
Participate in procurement, RFP processes, and vendor selection
Identify opportunities to enhance platform value, reduce risk, and optimize the application portfolio
Lead or support system implementations, upgrades, migrations, and decommissioning efforts
Oversee data migration, testing, and quality assurance processes
Identify opportunities to consolidate or rationalize systems and reduce technical debt
Drive continuous improvement in platform performance and user experience
Ensure applications align with data governance, privacy, and regulatory requirements
Partner with security and infrastructure teams to maintain strong application security and resilience
Support business continuity and disaster recovery planning
Manage vendor relationships and contracts for enterprise application platforms
Monitor vendor performance, service levels, and alignment with institutional goals
Conduct regular vendor reviews and support strategic sourcing decisions
Lead, coach, and develop a multidisciplinary team of application administrators, analysts, and developers
Serve as a liaison to academic and administrative units, supporting proactive planning and adoption
Contribute to multi‑year platform roadmaps aligned with institutional strategy
Establish and track key performance indicators for platform reliability, performance, and user satisfaction
Identify and implement improvements that enhance efficiency, reduce risk, and improve service delivery
Perform other duties as assigned
Qualifications
Bachelor's degree in information technology, computer science, or related field
7-10 years of progressive experience in enterprise application or IT systems leadership
Hands‑on experience supporting enterprise platforms such as ERP, SIS, LMS, CRM, or EHR systems
Experience with system integrations, application lifecycle management, and platform operations
Knowledge of data governance, security, and regulatory requirements (e.g., FERPA, HIPAA)
Experience managing vendors and enterprise software contracts
Strong leadership, communication, and stakeholder engagement skills
Preferred
Master's degree in a related field
Experience in higher education or similarly complex organizations
Professional certifications (e.g., ITIL, PMP, Workday, Salesforce, Oracle, SAP)
Experience maturing enterprise application management functions and governance frameworks
Familiarity with integration platforms, APIs, and middleware technologies
Experience with application portfolio management, system rationalization, or platform consolidation
Experience with AI-enabled capabilities within enterprise platforms
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
Posting Number
2022PS1012P
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Worksite address
biddeford, ME, 04007, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.