About this opportunity
Blanton’s Air, Plumbing & Electric lists this Director of Field Operations - Fayetteville opportunity in fayetteville, Arkansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Full-Time | Fayetteville, NC (On-site)
Base Salary: $85,000–$105,000 + Performance Bonus
Tired of Running Calls Without Owning the Outcome?
You already know dispatch is more than filling a board.
It’s the control center of the business.
It’s where revenue is won or lost.
It’s where customer experience either holds—or breaks.
But too many companies treat dispatch like a support function instead of a performance driver.
At Blanton’s Air, Plumbing & Electric, dispatch is a leadership seat.
You don’t just move calls.
You control capacity.
You drive efficiency.
You impact revenue every single day.
Why High-Performing Managers Choose Blanton’s
Real Pay for Real Ownership
$85,000–$105,000 base salary + performance-based bonus tied to operational KPIs.
Full Benefits
Medical
Company-paid dental
Vision
Life insurance (with family options)
401(k) with company match
Immediate holiday eligibility
Career Growth
75+ years strong and scaling toward a $74M operation with 265 A-players.
Values That Mean Something
Always Do the Right Thing
Always Growing
Can Do
Be Kind
Deliver WOW
The Role
This role reports to the president of the company, and as the Dispatch Manager, you own the performance of the dispatch function across all departments.
Your responsibility is simple: ensure the right technician is on the right call at the right time, every time—while maximizing efficiency, revenue, and customer experience.
What You’ll Do
This is a lead, manage, and hold accountable role.
Lead, manage, and hold dispatch accountable to performance standards
Own capacity utilization, scheduling efficiency, and call flow execution
Ensure Right Tech, Right Call across all departments
Monitor and drive daily revenue and operational targets
Conduct daily dispatch audits, debriefs, and real-time adjustments
Ensure all calls are updated, scheduled, and properly communicated
Manage unscheduled jobs and end-of-day completion processes
Lead weekly 1-on-1s and L10 meetings to align priorities
Drive Dispatch Pro-utilization and system effectiveness
Partner with Field Operations to ensure execution in the field
Improve workflows, processes, and system usage for efficiency
Resolve escalations and eliminate breakdowns in communication
Train and develop dispatchers into high performers
How You Win in This Role
Revenue targets met daily across all departments
Sold Hour Efficiency at or above 40%
First Call Completion at or above 90%
Productive Time at or above 80%
Minimal to no customer calls asking for status updates
Clean, efficient, and fully utilized schedule daily
What You Bring
Must-Haves
2-3 years of proven leadership experience with measurable results
Strong communication and accountability leadership skills
High-level problem-solving ability
Ability to lead in a fast-paced, real-time operational environment
Nice-to-Haves
Experience training or teachingServiceTitan
Prior experience in a home services company
Background in sales or customer service management
What It Feels Like to Work Here
You’re not reacting to the day.
You’re running it.
You control the board.
You control the flow.
You control the outcome.
Your decisions impact revenue, efficiency, and customer experience in real time.
You don’t manage dispatch.
You lead the operation behind it.
Blanton’s Air, Plumbing & Electric
Delivering WOW Since 1951
Blanton’s is an Equal Opportunity Employer.
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Worksite address
fayetteville, AR, 72702, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.