About this opportunity
CyberCoders lists this Director of Field Service - Manufacturing opportunity in trenton, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Regional Field Service Manager - Manufacturing
Location: Denville, NJ Area (Northern New Jersey) Candidate must be able to regionally travel to this location.
Travel: Up to 70%
Compensation:
Up to $170,000/year + bonus/benefits (Relocation Assistsance/Sign-On for the right candidate)
Position Overview
We are seeking an experienced Regional Field Service Manager to lead and develop a team of Field Service Technicians supporting customers throughout the Northeast region. Based in or around Danville, New Jersey , this leadership role is responsible for ensuring exceptional customer service while overseeing equipment installation, maintenance, repair, and technical support operations.
The ideal candidate is a hands-on service leader with a strong technical background, proven management experience, and a passion for developing high-performing teams while delivering outstanding customer satisfaction.
Key Responsibilities
Lead, coach, and manage a team of Field Service Technicians across an assigned territory.
Ensure customers receive responsive, high-quality service and support.
Oversee equipment installations, preventive maintenance, troubleshooting, repairs, and warranty work.
Manage regional service operations to meet revenue, expense, and performance goals.
Maintain technician utilization targets and optimize service scheduling.
Recruit, hire, onboard, train, and develop service personnel.
Conduct regular field visits to mentor and support technicians at customer sites.
Establish clear performance expectations and provide ongoing coaching and feedback.
Ensure compliance with company safety, quality, and operational standards.
Drive continuous improvement initiatives and support special projects.
Collaborate with sales, operations, and customer service teams to maximize customer satisfaction.
Stay current on industry trends, service best practices, and emerging technologies.
Provide after-hours support as needed.
Required Qualifications
Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or a related technical field, or equivalent combination of education and experience.
Minimum 2+ years of experience leading field service teams.
Strong background in industrial equipment installation, maintenance, troubleshooting, and repair.
Demonstrated success managing and developing technical service personnel.
Strong customer relationship management skills.
Excellent communication, leadership, organizational, and problem-solving abilities.
Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
Experience using ERP systems.
Valid U.S. Driver's License.
Willingness to travel up to 70%.
Preferred Qualifications
Experience within packaging machinery, food processing equipment, industrial automation, manufacturing equipment, or medical device industries.
Strong understanding of service operations, budgeting, and workforce planning.
Experience managing remote and geographically dispersed teams.
Knowledge of safety, quality, and compliance programs.
Leadership Responsibilities
Directly supervise a team of 3-20 Field Service Technicians.
Conduct performance evaluations and career development planning.
Foster a culture of accountability, safety, teamwork, and customer focus.
Resolve employee concerns and support professional growth.
Lead through coaching, mentoring, and effective communication.
Compensation & Benefits
Competitive Base Salary
Performance-Based Bonus Opportunities
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off & Paid Holidays
Company Vehicle or Vehicle Allowance
Professional Development and Technical Training
Career Growth Opportunities
Apply Today
If you're a customer-focused service leader with a strong technical background and experience managing field service teams, we'd like to hear from you. Join an organization where your leadership directly impacts customer success, employee development, and operational performance throughout the Northeast region.
If you feel like you are a viable candidate for this role, please apply & email your resume to: for review.
Benefits
$35-39/hr + per diem + profit sharing bonus + 2x pay on weekends
6% 401k Match - Immediate vesting
Fuel Card; Reimbursed travel expenses
Company Car with Insurance
Paid/on the clock while traveling
Tuition Reimbursement
Strong Medical, Dental, Vision.
Generous PTO
Worksite address
trenton, NJ, 08601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.