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Job description
Summary
Thompson Dallas is seeking an experienced Director of Food & Beverage to lead the hotel’s Food & Beverage division, including restaurants, bars, banquets, in-room dining, pool operations, and hotel amenities. As a member of the Executive Committee, this leader will have overall accountability for the division’s people, operations, financial performance, and guest experience.
Organization - Thompson Dallas
Summary
Thompson Dallas is seeking an experienced Director of Food & Beverage to lead the hotel’s Food & Beverage division, including restaurants, bars, banquets, in-room dining, pool operations, and hotel amenities. As a member of the Executive Committee, this leader will have overall accountability for the division’s people, operations, financial performance, and guest experience. This is a visible, hands-on leadership role for someone who brings strong business acumen, operational discipline, creativity, and a passion for hospitality. In close partnership with the Executive Chef and Food & Beverage leadership team, the Director will develop high-performing teams, elevate our outlets, and ensure experiences consistently reflect the Thompson lifestyle brand. The Director will also play a key role in outlet activations, special events, and programming, creating experiences that drive revenue, guest engagement, and local relevance.
People Leadership
Lead, coach, and develop Food & Beverage leaders and colleagues, fostering a culture of accountability, collaboration, inclusion, and continuous improvement.
Oversee recruitment, onboarding, performance management, retention, development, and succession planning across the division.
Maintain a visible and engaged leadership presence, providing clear direction, coaching, support, and accountability.
Partner closely with the Executive Chef and Culinary leadership to align priorities, staffing, performance, and colleague development.
Identify and develop future leaders through meaningful coaching, timely feedback, and development opportunities.
Operations & Guest Experience
Provide strategic and operational leadership across all Food & Beverage operations while ensuring consistent execution of Hyatt and Thompson brand standards.
Champion service excellence across every outlet, event, and guest touchpoint.
Drive strong standards of cleanliness, organization, safety, sanitation, product quality, inventory controls, and operational readiness.
Maintain a visible leadership presence during high-volume periods, special events, and other critical business moments.
Monitor guest feedback and operational performance, identifying trends and implementing actions that improve satisfaction and loyalty.
Proactively identify operational needs, staffing challenges, and business risks and ensure timely solutions.
Banquets, Activations & Programming
Provide strategic oversight of banquet operations, ensuring strong operational execution, financial performance, and exceptional guest experiences.
Ensure alignment across Food & Beverage, Culinary, Events, and Sales to support seamless execution of meetings, weddings, social events, and large-scale programs.
Play a key leadership role in outlet activations, special events, seasonal programming, and distinctive Food & Beverage experiences.
Collaborate across Culinary, Sales, Events, and Marketing to develop programming that drives revenue, strengthens our outlets, and builds guest and local engagement.
Financial Acumen & Business Performance
Own the financial performance and operating results of the Food & Beverage division.
Maintain a strong understanding of P&L performance, forecasting, labor productivity, food and beverage costs, operating expenses, and key business drivers.
Develop and execute strategies that improve revenue, efficiency, profitability, and the guest experience.
Partner with Culinary and Food & Beverage leaders to optimize menu performance, labor, costs, and overall profitability.
Review and validate financial results and confidently represent Food & Beverage in Executive Committee and ownership discussions.
Anticipate business needs and risks and proactively implement solutions that support long-term performance.
Benefits & Perks
Participation in an Incentive Compensation Plan
Medical, Dental, and Vision Insurance
401(k) with company match after one year of service
Paid Time Off and Paid Family Bonding Time
Tuition Reimbursement and career development opportunities
Complimentary and discounted Hyatt hotel stays worldwide
Employee Stock Purchase Plan
Free onsite parking
Discounts with various retailers and wellness partners
Relocation assistance may be available for qualified candidates.
Qualifications
Proven Food & Beverage leadership experience within a full-service, luxury, or lifestyle hotel environment.
Strong knowledge of restaurant, bar, banquet, and hotel Food & Beverage operations.
Demonstrated ability to lead, coach, develop, and hold high-performing teams accountable.
Strong financial acumen with experience managing P&L performance, forecasting, labor, costs, and profitability.
Experience with Food & Beverage activations, special events, or revenue-generating programming preferred.
Excellent communication, collaboration, organizational, and decision-making skills.
Ability to balance strategic leadership with a visible, hands-on presence throughout the operation.
Ability to work a flexible schedule, including evenings, weekends, holidays, and special events based on business needs.
Ability to stand and walk for extended periods and navigate Food & Beverage outlets, kitchens, banquet spaces, stairs, and service areas.
Ability to occasionally lift, carry, push, or pull up to 25 pounds.
Commitment to Hyatt Values, Leadership Expectations, and Thompson brand standards.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.