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Job description
Role Summary
The kitchen is the engine of the restaurant. The Food Safety Director serves on our leadership
team as a forward-thinking partner and leader of food safety implementation in the restaurant.
This Director's first responsibility is to ensure that all of Chick-fil-A's quality requirements are
met all day, every day to ensure our guests and team members eat and work in a clean and
food safe environment. They are in charge of the restaurant's food safety training program,
kitchen cleaning program and food safety and quality assessment programs. This leader has to
have a passion for people, great food and an eye for excellence; always ensuring that the
mission statement of the restaurant (To serve quality food in a fast, clean and friendly
environment while enriching the lives of our guests through genuine care) is being lived out.
People
Meet with Executive Leadership Team weekly
Embody & share Chick-fil-A Vision, Values, & Corporate Purpose to your team
Embody & share Operator's vision to your team
Weekly meetings/discussions with Kitchen Managers and Team Leaders to provide
direction, evaluate performance and encourage
Consistently coach the team to use the Holding Timer System for all food, and to cook
less more often (LEAN).
Work with Kitchen Director to ensure cleanliness at all times of day is a focus
Must educate the team, both FOH and BOH, on the importance of Food Safety, and the
"why" behind the food safety initiatives.
Must work with the Operator to reward and celebrate those who are putting food safety first.
Continuously develop yourself - book on Leadership or Personal Growth per quarter
Collaborate with other Directors on how food safety supports the overall vision and
growth plan of the restaurant.
Execute the Food Safety Covenant and hold team accountable to it
Promote a culture of food safety by coaching the behaviors of all Managers, Team
Leaders and Team Members who work in the kitchen. Those behaviors include but are
Not Limited To
Food safety awareness that promotes a safe and clean environment
Attention to detail on hand washing, cross contamination and time and
temperature issue prevention
Execution of cleaning systems to ensure proper use of chemical and thorough
equipment cleaning and sanitation
Vigilant attention to the organization and appearance of the kitchen
Operational Duties
Ensure all Chick-fil-A provided systems, processes and standards are in place to deliver
Crave-able food, in a timely manner, that always meet Chick-fil-A quality requirements
Assist the Kitchen Director in the daily operation of the kitchen
Work with Training Director to ensure all kitchen employees are trained properly on food
safety.
Conduct weekly SAFE assessment using EcoSure criteria sheet
Complete eRQA (electronic Restaurant Quality Assessment) once per day and SAFE
Daily Critical assessment twice per day
Evaluate eRQA and SAFE results weekly and put action plan in place to correct
deficiencies that change team member behavior
Responsible for preparation, supervision and results of EcoSure SAFE Visits, CTE
(Consultative Training Experience) Visits and Deloitte Quality Improvement Visit (QIV)
Understand the federal and local health code regulations.
Ensure kitchen is always clean and organized- Back Stage Tour ready, 10-minute lead
time
Complete all designated Chick-fil-A eTrain materials on Back of House operations with
an 80% passing score
Measures Of Success
Restaurant achieves Superior scores on EcoSure visits, 95% score on Deloitte QIV visits and 98% score on Health Department visits
Department visits
EcoSure SAFE Evaluations:
No "High Risk" or "Immediate Action" findings from a EcoSure SAFE visit.
Less than hree "Medium Risk" or "Low Risk" findings from a EcoSure SAFE
visit.
No repeat findings from any level of risk from a EcoSure SAFE visit.
People:
Team Members doing the SAFE Daily Critical and eRQA and understanding
"why".
Team Members owning food safety and following the Food Safety Covenant
Food Safety Report score gets lower with each visit, ultimately leading to a score of 1.
Financial Performance Goals
Profit: 14%
Labor: Top 20%
Positive Food Cost Gap:
CEM scores:
Overall Satisfaction -- Top 20%
Taste -- Top 20%
Temperature -- Top 20%
Portion Size -- Top 20%
Fast Service -- 76%
Job Qualifications:
Must be Full-time (40 hrs/week + overtime)
Associates degree or higher required
Available to work a combination of days, nights and weekends
Must be available to work up to 4 Saturdays a month
Must be available to Open or Close at least 3 times per week
Must have demonstrated leadership skills and ability to show results -- effective problem
solver
Well organized with excellent verbal, written and electronic communication skills and
have ability to effect and manage change
Must possess the following leadership traits:
Character- Values driven
Chemistry- Relationship builder, coach others to preform
Competency- Quick study, passion for learning, follows the Chick-fil-A way
Must possess a desire to selflessly serve and develop people
Must pass provided Serve-Safe exam within 60 days of hire
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Worksite address
brookhaven, MS, 39603, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.